Solutions Manager

What you'll do:

Client Onboarding & Lifecycle Management

• Oversee end-to-end onboarding for new artists and labels, managing the path from contract signature and account setup to payment readiness, catalog ingestion, and distribution delivery.
• Collaborate closely with the Relationship Team and Contract Admin during contract cutovers to guarantee smooth operational transitions.
• Manage the complete client offboarding process when agreements expire or conclude, ensuring clean catalog handovers and system updates.

Administrative & Back-Office Representation

• Act as the primary, client-facing liaison for internal back-office teams (Legal, Finance, Operations), addressing client inquiries, gathering feedback, and advocating for client needs.
• Proactively lead client outreach regarding annual tax drills, royalty statement issues, and administrative legal/finance matters.
• Resolve financial and account readiness questions, including payment release criteria and royalty statement clarifications.

Release Operations & Content Management

• Advise clients on product logistics and oversee complex digital release setups tailored to specific label and campaign requirements.
• Open, own, and resolve Concierge support threads in close coordination with Operations and Relationship Support teams.
• Review, approve, and manage Tier 1 releases and resolve Content Review escalations across the assigned team roster.
• Partner with Operations to execute content deletions, takedowns, price tier changes, territory/DSP availability updates, and overall digital catalog maintenance.
• Manage video delivery workflows, including video release approvals, updates, copyright claims, and channel partnerships.

Technical Expertise & Compliance

• Complete and maintain required platform certifications (YouTube, Label Management, Metadata tests) and demonstrate expert navigation of internal systems and DSP tools (Zendesk, Spotify Catalog Manager, Apple Music / iTunes Connect).
• Work directly with the Claims team to engage clients on flagged content issues and resolve rights disputes.

Who you are:

• Strong understanding of digital music distribution and the end-to-end release lifecycle, from contract onboarding and catalogue ingestion through delivery, maintenance and offboarding.
• Demonstrated experience managing complex client onboarding and account setup processes, including coordinating multiple internal stakeholders and ensuring payment and distribution readiness.
• Strong understanding of music metadata, digital rights, ownership, territories, DSP availability and content delivery requirements, with a high level of attention to catalogue integrity.
• Proven ability to manage back-office and operational workflows, including Legal, Finance, Operations, Claims and Contract Administration.
• Strong technical aptitude and confidence navigating multiple platforms, systems and digital tools; experience with Zendesk, Spotify for Artists/Catalog Manager, Apple Music/iTunes Connect, YouTube CMS and similar platforms is advantageous.
• Ability to troubleshoot complex operational, technical and rights-related issues, identify root causes and drive solutions through to resolution.
• Experience managing catalogue maintenance and digital rights workflows, including takedowns, deletions, territory restrictions, DSP availability and price-tier changes.
• Strong understanding of content review, release approvals and quality-control processes, with the ability to make sound decisions while protecting catalogue and client interests.
• Excellent client service and communication skills, with the ability to translate complex operational or technical issues into clear, practical guidance for clients.
• Proven ability to act as a strong client advocate, balancing client needs with internal policies, contractual requirements and operational best practice.

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day
• A modern office environment designed for you, empowering you to bring your best
• Investment in your professional growth and development enabling you to thrive in our vibrant community
• The space to accelerate progress, positively disrupt and create what happens next
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break

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