IT Operations Lead - Apple Developer Academy

Summary

The people here at Apple don’t just build products, they create the kind of wonder that has revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. The Apple Developer Academy is a global program that brings the best of Apple’s innovation to communities through the challenge-based learning framework. Learners, aided by professional mentorship, are challenged to develop multiple app prototypes that aim to address real-life problems. We are seeking an IT Operations Lead to join the Apple Developer Academy team in Türkiye. Join Apple and help us to leave the world better than we found it!

Minimum Qualifications

Experience leading technical support teams Skilled in supporting Apple environments in large-scale business or education settings Background in supporting infrastructure, including networks and servers/services Comfortable managing or coordinating cross-functional technical projects Track record of managing vendor relationships Proficient with the UNIX command line, including scripting, packaging, and remote server management Fluency in English and Turkish is required. Availability to travel extensively across Türkiye and internationally.

Preferred Qualifications

Able to communicate complex analytical findings clearly and produce timely, easy-to-understand reports for non-technical internal and external audiences Adept at aligning technical work with fundamental business objectives Known for delivering detailed, high-quality work in a fast-paced environment Confident navigating competing priorities across multiple teams and stakeholders Certification in Mobile Device Management (MDM) Certification in UNIX/Linux, networking, or audio-visual technologies Project management certification, such as Project Management Professional (PMP)

Description

You will be a key member of the regional IT team, working on cross-functional projects that deliver a first-class learning experience while maintaining strict security and data privacy compliance. If you enjoy hands-on problem solving, thrive on prioritizing across competing demands, and are always looking for ways to improve, this role is for you. The team is responsible for the design, implementation, and management of IT environments across the globe, building learning environments used by thousands of students each year in both fixed and mobile locations.

Responsibilities

You will partner with teams across multiple sites, lead technical projects, and keep critical services running. Liaise between the IT, Operations, and Pedagogy teams, covering both day-to-day operations and project work, diagnosing and restoring production issues on demand, and traveling nationally to support them in person The IT Operations Lead will be required to travel domestically within Türkiye, as well as undertake some international travels to academies in other regions.