Customer Service
About the job
- A high school diploma or equivalent experience is required.
- Ability to solve practical problems and interpret instructions across a variety of situations with limited standardization.
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
- Ability to file, post, and organize materials; copy data accurately between records; and gather basic information as needed.
- Ability to guide customers and provide clear, helpful direction in a professional manner.
- Ability to communicate clearly and professionally with customers, team members, and store leadership.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
- Employment is contingent upon successful completion of a pre-employment drug screen.
- Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction positive.
- Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
- Process Western Union orders and send faxes for customers.
- Sell money orders and cash payroll, personal, ADC, and Social Security checks.
- Sell hunting and fishing licenses.
- Break down and put money in utility drawers and process paid outs.
- Sign on the postal department, break down, and turn off the postal register.
- Count daily coupons and process refunds for customers and department-approved refunds.
- Sign on and off lottery machines, and sell and redeem lottery tickets.
- Assist customers with dry cleaning where applicable and process bottle refunds.
- Assist customers at registers and in other areas of the store as needed.
- Answer the telephone and use the intercom system according to appropriate procedures.
- Remove trash in a timely manner and maintain a clean, organized work area.
- Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Maintain personal hygiene, dress standards, and adherence to Hy-Vee policies and store guidelines.
- Report to work when scheduled and on time.
- Over six months up to one year of similar or related work experience preferred.
About the company
Hy-Vee operates a chain of supermarkets and convenience stores in the Midwest, offering groceries, bakery items, flowers, catering, gift cards, pharmacy services, and health advice from dietitians. It blends in-store shopping with online options, letting customers browse weekly ads, shop groceries online, and use services like drive-up donut pickups and meal-prep solutions. Revenue comes from in-store sales, online orders, pharmacy services, and fuel sold at Hy-Vee Gas and Fast & Fresh locations, with promotions and a Fuel Saver program to reward frequent purchases. The company differentiates itself through its multi-channel model, integrated services (groceries, health, catering, fuel), and community-focused initiatives that build loyalty. Hy-Vee aims to be a convenient, one-stop shop that meets everyday needs while supporting customers with health services, value pricing, and community involvement.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
West Des Moines, Iowa
Founded
1930
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Simplify's Take
What believers are saying
- Prodx extended its partnership on August 18, 2026, covering 265,000 products.
- Hy-Vee rolled out Senior Wellness Day on September 16, 2026, to capture pharmacy trips.
- FoodHealth Score launched January 5, 2026, strengthening online nutrition transparency and healthier basket conversion.
What critics are saying
- Hy-Vee is retiring Dollar Fresh by 2027 after weak smaller-format economics.
- A June 23, 2026 overtime class action targets salaried department managers across states.
- Closing the India tech center in June 2026 signals fragile digital execution and vendor dependence.
What makes Hy-Vee unique
- Employee ownership and Midwest density create loyalty and local supplier leverage.
- Hy-Vee's health stack spans pharmacies, dietitians, FoodHealth Score, and Senior Wellness Day.
- VusionGroup labels and Prodx personalization make stores both shopping aisles and fulfillment engines.
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Benefits
Health Insurance
Paid Vacation
Paid Holidays
Paid Sick Leave
Flexible Work Hours
Remote Work Options
401(k) Retirement Plan
Stock Options
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Conference Attendance Budget
Professional Development Budget
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Parental Leave
Employee Discounts
Relocation Assistance
Hybrid Work Options
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Pet Insurance
Bereavement Leave
Education allowance
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Gym Membership
Commuter Benefits
Meal Benefits
Company Equity
Employee Referral Bonus
Performance Bonus
Profit Sharing
Conference Attendance Budget
Training Programs
Education allowance
Company News
The october 3rd Lightning Round. Oct 4, 2026 Hy-Vee has purchased a 9.5-acre lot for $5 million in the Hanover Falls commercial development northwest of 156th and State Street. The property is presumed to be intended for a future grocery store, but Grow Omaha notes that Hy-Vee has a history of securing land well before construction and opening, so the purchase does not mean a new store is imminent. The USG Construction Lightning Round also reports that Borsheims has reopened its front entrance at Regency Shopping Center while renovation work continues. The Tox, a health and wellness business with more than 50 locations nationwide, is planning a location near Village Pointe. Ivera is now open at Oakview Mall, Wander Within has opened near 76th and Pierce Street and the Omaha Press Club is reopening for lunch after a temporary closure tied to the apartment conversion of its downtown building. The segment also reports a Midtown Crossing restaurant closure. The City of Omaha is reviewing the redevelopment agreement for the future Union Omaha soccer stadium in north downtown. The plan calls for a roughly $140 million project with the city owning the stadium and land and leasing the facility to Union Omaha. The stadium is planned for about 5,600 seats with the ability to expand to 7,000, and the agreement calls for completion by the end of 2028. This week's Grow Omaha News of the Week also covers Metropolitan Community College's new $3.1 million biotechnology laboratory on its Elkhorn campus and the Omaha City Council's delayed vote on tax increment financing for the Center Mall redevelopment. The discussion includes the Department of Veterans Affairs' potential interest in the Center Mall property. Construction is underway on the 144-room Millwork Hotel at 1201 Nicholas Street, while a building permit signals interior work will soon begin for LL Bean at Avenue One. The segment finishes with a national jobs ranking that places Omaha No. 12 among qualifying U.S. metro areas.
Pumpkin Carving at the NEW Zoo on October 7. The NEW Zoo & Adventure Park invites you to carve out some fun this fall at its annual Public Pumpkin Carving Event, sponsored by Happy Joe's Pizza & ice Cream and Hy-Vee. This year's event will take place on Wednesday, October 7 from 4:00 p.m. to 8:00 p.m. at the Pines Shelter building, on the north end of the NEW Zoo's main parking lot. Bring your own carving tools and show Greater Green Bay Chamber your creative carving skills to help Greater Green Bay Chamber decorate the Zoo! This event is free to attend. Donations of pumpkins are welcome and encouraged, but pumpkins for attendees to carve will also be provided by Hy-Vee. If you work up an appetite while you carve, don't worry: Happy Joe's Pizza & Ice Cream is providing FREE PIZZA and there will also be drinks for everyone who joins Greater Green Bay Chamber while supplies last! Happy Joe's mascot, "Happy the Dog," will also stop by that night to meet guests. This is a great opportunity for families, along with larger groups such as scout troops, clubs, churches, school service groups, and more. Everyone is welcome! "Over the last 15 years, our Public Pumpkin Carving event has become a favorite fall activity for so many families in our community," says Angela Kawski, Education & Outreach Manager. "It takes a lot of hands to carve the 200-plus pumpkins needed to line the Zoo's pathways, but it's such a fun time for everyone who joins us. We love seeing both familiar and new faces every year." All pumpkins carved during the event remain at the Zoo, to be used to decorate for North Shore Bank Zoo Boo 2026, held on Fridays and Saturdays throughout October. Community members are also welcome to drop off carved pumpkins at the NEW Zoo anytime during regular business hours, Sundays through Thursdays in October, starting on October 11th. The NEW Zoo & Adventure Park is continually in need of "fresh" pumpkins throughout the month. Pre-registration through its online RSVP system is strongly encouraged for the event. After registering, guests can arrive anytime between the hours of 4:00 p.m. and 7:30 p.m.
Hy-Vee targets senior traffic with monthly Wellness Day events. Share via: Hy-Vee is introducing Senior Wellness Day, a monthly morning event pairing its registered pharmacists and dietitians with breakfast deals to draw older shoppers into stores. The monthly events began Sept. 16 and run 7:30-9:30 a.m. on the third Wednesday of every month. During each event, the West Des Moines, Iowa-based grocer's health experts will cover timely topics including vaccines, staying healthy during flu season and enrolling for health insurance, information that grows more valuable as Medicare open enrollment approaches in mid-October. Attendees 60 and older can enjoy a $5 Balanced Plate breakfast, free coffee and 10 percent off vitamins, with some restrictions applying. Hy-Vee locations featuring both a pharmacy and hot food service will host the events at the Market Grille inside the store, a pairing that puts the program's health programming, foodservice and pharmacy traffic in the same trip. The employee-owned company operates more than 540 business units in nine Midwestern states with sales of more than $14 billion annually and more than 70,000 employees. Hy-Vee's launch adds a dedicated senior daypart to the wave of pharmacist- and dietitian-led in-store programming rolling through the industry this fall, alongside Kroger's September Wellness Tour and Walmart's new rural Health Ambassador pilot, as grocers lean on in-house health professionals to convert wellness credibility into store visits. For more Hy-Vee news, view its Hy-Vee news page. The Shelby Report delivers complete grocery news and supermarket insights nationwide through the distribution of five monthly regional print and digital editions. Serving the retail food trade since 1967,... More by Shelby Team
Hy-Vee launches Senior Wellness Day. "Senior Wellness Day is another way Hy-Vee is helping customers stay connected to trusted health and wellness information from the retailer's experts," the company said. September 17, 2026. 12:11 PM WEST DES MOINES - Hy-Vee successfully launched its new monthly Senior Wellness Day program on Sept. 16, providing older adults with access to valuable health information and resources from the retailer's health and wellness experts. The inaugural event was held at participating Hy-Vee locations with both a pharmacy and hot food service, where registered pharmacists and dietitians shared information on important health topics such as vaccinations, staying healthy during flu season, and health insurance enrollment. Designed to help seniors stay informed and engaged in their health, Senior Wellness Day attendees age 60 and older enjoyed a $5 Balanced Plate breakfast, complimentary coffee and 10% off vitamins.* "Senior Wellness Day is another way Hy-Vee is helping customers stay connected to trusted health and wellness information from the retailer's experts," the company said. Following the successful launch, Senior Wellness Day will continue on the third Wednesday of every month from 7:30 to 9:30 a.m. at participating Hy-Vee stores. Events will be held in the Market Grille area of stores that feature both a pharmacy and hot food service. Through the monthly program, Hy-Vee aims to provide older adults with convenient access to health education, wellness resources and expert guidance in a welcoming community setting. *Some restrictions may apply. See pharmacy for details. Have news to share? Send Mass Market Retailers your press releases and announcements.
Hy-Vee, Fareway join forces to help the Wild Boar Challenge. By: QCBJ News Staff | September 11, 2026 Two grocery store chains are teaming up to present an event that helps Iowa charities. CREDIT WILD BOAR CHALLENGE Hy-Vee and Fareway are the two co-title sponsors for the upcoming Wild Boar Challenge in St. Charles, Iowa. Two grocery store chains are teaming up to help present an event that helps Iowa charities. Hy-Vee and Fareway are the two co-title sponsors for the upcoming Wild Boar Challenge in St. Charles, Iowa. That challenge is a premier off-road obstacle course event hosted by the Contributors' Breakfast Club (CBC), which was formed more than 20 years ago to help Iowa charities. This year's Wild Boar challenge starts at 8 a.m. Saturday, Sept. 26, at Wildwood Hills Ranch, 2552 Union Lane, St. Charles. Go here for registration information. "For 15 years, the Wild Boar Challenge has demonstrated what's possible when Iowans come together to support our communities," said Zach Vande Weerd, CBC Foundation organizer. "Having Fareway and Hy-Vee join us side by side as co-title sponsors underscores the deep commitment both organizations have to Iowa families. It's an incredible example of community over competition, and we are thrilled to have them leading the charge." Following the race, participants can enjoy a post-event celebration featuring live music, food, and beverages courtesy of the Hy-Vee, Fareway, Doolittle Farm, Culligan Water and The Outside Scoop. All funds raised stay in Iowa to directly benefit Wildwood Hills Ranch, an organization that delivers life-changing educational programming, leadership development, and equine therapy to vulnerable youth. Through long-term community support, the CBC Foundation has raised more than $1 million for local youth organizations.