Summary

The trauma recovery center case manager provides comprehensive, trauma-informed case management services to survivors of violent crime. This role is responsible for assessing client needs, coordinating services, and supporting engagement in care across medical, mental health, legal, and social service systems.

Working as part of a multidisciplinary team, the Case Manager plays a critical role in reducing barriers to care and promoting client stability, recovery, and access to resources. This position requires a high level of organization, collaboration, and commitment to client-centered, culturally responsive services.

Primary Responsibilities

Conduct assessments to identify client needs across multiple domains (e.g., housing, safety, medical, legal, financial)
Collaborate with clients and clinical staff to develop individualized service plans
Monitor and update client needs and goals throughout the course of services
Provide ongoing case management services to support client stability and recovery
Link clients to needed resources and services, including shelter, housing, healthcare, legal advocacy, and public benefits
Assist clients with applications (e.g., victim compensation, benefits, insurance)
Coordinate care across multiple providers and systems
Conduct proactive and assertive outreach to engage and retain clients in services
Maintain regular contact with clients, including phone, in-person, and community-based interactions
Support re-engagement of clients who have disengaged from services
Advocate on behalf of clients within healthcare, legal, and social service systems
Provide trauma-informed support and psychoeducation
Assist clients in navigating complex systems and reducing barriers to care
Participate in multidisciplinary team meetings and case conferences
Collaborate closely with clinicians, medical providers, and external partners
Communicate effectively with team members regarding client needs and progress
Maintain accurate, timely, and complete documentation in accordance with program and funding requirements
Track services provided, referrals, and client outcomes
Support data collection, reporting, and quality improvement efforts

Knowledge – Skills – Abilities

Strong organizational and time management skills
Excellent interpersonal and communication skills
Ability to engage diverse and high-need populations
Strong problem solving and advocacy skills
Ability to work both independently and as a part of a team
Commitment to equity, inclusion, and trauma-informed care
Combination of office-based and community-based work
May include accompanying clients to appointments (e.g., court, medical visits)
Requires flexibility to meet client needs, including occasional evening hours

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education:Associate’s degree

Minimum Required Experience:2 years

Preferred Education: Bachelor’s degree in social work, psychology, public health, or a related field

Preferred Experience: Minimum of 1-2 years of experience in case management, social services, or a related field

Bilingual/bicultural (e.g., Spanish/English)

Experience working with trauma-affected populations strongly preferred

Knowledge of community resources and public systems (e.g., housing, benefits, legal services)

Experience working with survivors of violent crime

Familiarity with trauma-informed care and culturally responsive practices

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

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Why MCW?

Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
403B Retirement Package
Competitive Vacation and Paid Holidays offered
Tuition Reimbursement
Paid Parental Leave
Employee & Family Assistance Program (EFAP)
Pet Insurance
On campus Fitness Facility, offering onsite classes
Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

Medical College of Wisconsin

Case Manager - Trauma Recovery Center, Surgery

About the job