Bass Pro Shops

Outdoor retailer of gear and experiences

Retail Manager - Operations

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeKalispell, MT, USANo salary listedIn-person

About the Job

Requirements

A minimum of 3–5 years of retail management experience, with responsibility for one or more sales departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of a team-based management approach.
Regularly perform computer work, walk, and stand; occasionally sit, lift up to 50 pounds, use ladders or stairs, operate machinery or power tools and motor vehicles or heavy equipment, and work in extreme temperatures, outdoor elements, noisy environments, or hazardous conditions.

Responsibilities

Supervise one or more sales departments, including merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities.
Support a strong commitment to customer service and ensure a pleasant and productive shopping experience.
Meet or exceed company financial plans and execute sales plans as directed by the company.
Open and close the store and perform Manager on Duty responsibilities.
Maintain planograms established by the corporate office.
Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare and approve performance appraisals; recommend merit and promotional increases; prepare weekly work schedules; and coach and motivate associates to support customer relations and a productive, team-oriented work environment.
Resolve customer and associate issues.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring and training; planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints; and resolving problems.
Help customers make buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and in-store pickup.
Analyze problems, perform needs assessments, and use independent judgment to adapt broad guidelines to achieve desired results.
Make recommendations that affect policies, procedures, and practices.

POSITION SUMMARY:

The Retail Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.

ESSENTIAL FUNCTIONS:

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Meets or exceeds all financial plans as set by the Company.
Executes all Sales plans as directed by the Company.
Opens and Closes the Store.
Obtains “Manager on Duty” responsibilities.
Maintains planograms as set by the Corporate Office.
Staff the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and associate issues.
Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

EXPERIENCE/QUALIFICATIONS:

Experience: Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.

KNOWLEDGE, SKILLS, AND ABILITY:

Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports. Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS:

INDEPENDENT JUDGEMENT:

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

PHYSICAL REQUIREMENTS:

Regularly performs computer work, walks, and stands
Occasionally sits and lifts up to 50 lbs.
Occasionally ascend or descend ladders, stairs, step stools, etc.
Occasionally operate machinery and/or power tools
Occasionally operate motor vehicles or heavy equipment.
Occasionally work in low or high temperatures
Occasionally work in outdoor elements such as precipitation and wind.
Occasionally work in noisy environments
Occasionally work in hazardous conditions

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].

Bass Pro Shops

About the Company

Bass Pro Shops

Outdoor retailer of gear and experiences

Bass Pro Shops designs and runs destination outdoor retailers that sell fishing tackle, hunting gear, camping equipment, boats, and related outdoor goods. Its products and services include a wide catalog and in-store experiences, including full-scale “Outdoor World” retail locations and the Tracker Boat line (boats with motors and trailers) sold as complete packages. The company grew from a small tackle shop into a nationwide retailer through catalogs and immersive stores, and expanded its footprint by acquiring rival Cabela’s, nearly doubling its physical presence. Unlike some mass retailers, Bass Pro Shops emphasizes an experiential shopping environment and outdoor lifestyle branding tied to hands-on gear and boating. Its goal is to be the leading destination for outdoor enthusiasts in North America, making outdoor recreation accessible and enjoyable while growing its retail network and brand presence.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Springfield, MO
Founded: 1972

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