Senior Customer Development Manager
Advantage Solutions
Senior Customer Development Manager
Advantage Solutions
Guides Rx-to-OTC brand transitions
Sr. Customer Development Manager DRT
The Sr. Customer Development Manager-DRT (Sr. CDM-DRT) is responsible for making sales calls on a designated Customer(s). The Sr. Customer Development Manager-DRT works closely with Store Management, Store Directors, as well as small group headquarter leadership. This position is responsible for selling, distributing, merchandising and executing project work while maintaining strong in-store relationships.
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Job Duties and Responsibilities:
Sales and Brand Representation
• Selling and acting as the client’s brand ambassador.• The Sr CDM-DRT is responsible for all aspects of Client sales.• In some cases, the Sr CDM-DRT is responsible for selling to sub-banners within wholesalers.
Client and Company Objectives
• Meet or exceed Client and Company objectives by maintaining authorized baseline distribution and the selling and placement of new SKU’s. Professionalism at all levels.
Retail and Display Management
• Maintain schematic standards and integrity through consistent communication with Retail Supervisor and assigned Client personnel.• Place shelf tags/signs, coupons and build/assemble displays and shippers as the opportunities arise.
Manage Direct Reports
• Team Leadership & Coaching:
Lead, develop, and motivate a team responsible for executing in-store retail programs and building strong customer relationships.• Customer Relationship Management:Ensure the team is engaging effectively with store-level decision-makers to influence merchandising, shelf placement, and promotional execution.• Retail Execution Oversight:Monitor and drive flawless execution of retail programs, including new item launches, planogram compliance, and promotional displays.
Supervisory Responsibilities
Direct Reports- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel and Driving are essential duties and function of this job
Overnight travel up to 50%
Minimum Qualifications
Education Level:(Required) Associates Degree or equivalent experience
Field of Study/Area of Experience:
5+ years of experience in applicable field, (i.e. sales and marketing agency, Customer, Client).• Grocery experience is preferred • Grocery CPG sales experience is preferred.
Skills, Knowledge and Abilities
• Strong analytical skills are essential• Flexible and adaptable, able to change course dependent upon changes in projects or business environment and able to multi-task with accuracy with frequent interruptions and competing deadlines.• Must have the ability to communicate with Store Management, Store Directors as well as small group headquarter leadership
• Sales presentation/platform skills• Excellent interpersonal skills• Strong organizational skills• Outstanding written and oral communication skills• Working knowledge of syndicated data helpful• PC skills-This includes an understanding of spreadsheets (Excel), word processing (MS Word)• Work experience in field preferred, (i.e. sales and marketing agency, Customer, Client)• Proven track record in sales helpful• Presentation software (PowerPoint) helpful but not required
Environmental & Physical Requirements
Field / Reps Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.
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Job Will Remain Open Until Filled
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Job Duties and Responsibilities:
Sales and Brand Representation
• Selling and acting as the client’s brand ambassador.• The Sr CDM-DRT is responsible for all aspects of Client sales.• In some cases, the Sr CDM-DRT is responsible for selling to sub-banners within wholesalers.
Client and Company Objectives
• Meet or exceed Client and Company objectives by maintaining authorized baseline distribution and the selling and placement of new SKU’s. Professionalism at all levels.
Retail and Display Management
• Maintain schematic standards and integrity through consistent communication with Retail Supervisor and assigned Client personnel.• Place shelf tags/signs, coupons and build/assemble displays and shippers as the opportunities arise.
Manage Direct Reports
• Team Leadership & Coaching:
Lead, develop, and motivate a team responsible for executing in-store retail programs and building strong customer relationships.• Customer Relationship Management:Ensure the team is engaging effectively with store-level decision-makers to influence merchandising, shelf placement, and promotional execution.• Retail Execution Oversight:Monitor and drive flawless execution of retail programs, including new item launches, planogram compliance, and promotional displays.
Supervisory Responsibilities
Direct Reports- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel and Driving are essential duties and function of this job
Overnight travel up to 50%
Minimum Qualifications
Education Level:(Required) Associates Degree or equivalent experience
Field of Study/Area of Experience:
5+ years of experience in applicable field, (i.e. sales and marketing agency, Customer, Client).• Grocery experience is preferred • Grocery CPG sales experience is preferred.
Skills, Knowledge and Abilities
• Strong analytical skills are essential• Flexible and adaptable, able to change course dependent upon changes in projects or business environment and able to multi-task with accuracy with frequent interruptions and competing deadlines.• Must have the ability to communicate with Store Management, Store Directors as well as small group headquarter leadership
• Sales presentation/platform skills• Excellent interpersonal skills• Strong organizational skills• Outstanding written and oral communication skills• Working knowledge of syndicated data helpful• PC skills-This includes an understanding of spreadsheets (Excel), word processing (MS Word)• Work experience in field preferred, (i.e. sales and marketing agency, Customer, Client)• Proven track record in sales helpful• Presentation software (PowerPoint) helpful but not required
Environmental & Physical Requirements
Field / Reps Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Compensation: 48400 to 63500 (USD)
Guides Rx-to-OTC brand transitions
Advantage Consumer Healthcare helps healthcare brands move products from prescription (Rx) to over-the-counter (OTC) in the U.S., providing strategic planning through to tactical execution. It uses Advantage Solutions’ resources to manage regulatory, pricing, packaging, retailer engagement, and in-store activation, with revenue from consulting fees and performance-based incentives tied to sales growth and brand equity gains. The leadership brings hands-on experience from manufacturing, retail, and sales services, plus access to the parent company’s assets and industry connections for targeted U.S. execution. The goal is to increase product availability on shelves, strengthen brand equity, and drive retail sales through a successful Rx-to-OTC transition.
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