Community Engagement Manager

Overview

Position

TheCommunity Engagement Manager is responsible foridentifying, cultivating, and converting new High Net Worth (HNW) and Ultra High Net Worth (UHNW) clients for Moncler's Fifth Avenue flagship through strategic networking, community engagement, and partnership development.

Serving as a key ambassador for the brand, this individual will build relationships with influential individuals, key opinion leaders, entrepreneurs, luxury service providers, cultural institutions, and business organizations to create opportunities that drive client acquisition, brand visibility, and sales growth.

The Manager will develop and execute local strategies to expand Moncler's presence within New York's luxury ecosystem, leveraging partnerships, exclusive experiences, and community engagement to introduce new clients to the brand. Working closely with Store Leadership, Client Relations & Development, and regional partners, this role will focus on generating qualified client opportunities, increasing traffic to the 5th Avenue flagship, and supporting long-term client development efforts.

Success in this role will be measured through new client acquisition, partnership-driven business generation, traffic and sales contribution, event performance, and overall impact on the 5th Avenue flagship's commercial objectives. This position requires exceptional relationship-building skills, strong business acumen, and a proven ability to transform networks and opportunities into meaningful businessresults.

Your Impact

Client Acquisition

• Identify, recruit, and develop relationships with Ultra High Net Worth (UHNW) and High Net Worth (HNW) clients.
• Create strategies to attract new local and international clientele to the Fifth Avenue flagship.
• Partner with store leadership, managers, ambassadors, and client advisors to convert prospects into long-term clients.
• Build a pipeline of influential partnerships, individuals, entrepreneurs, collectors, executives, and cultural leaders to convert into new clients.
• Generate measurable sales opportunities through networking, partnership development, referrals, and community engagement initiatives.
• Partner with Client Relations & Development to ensure newly acquired clients are successfully onboarded, engaged, and retained through personalized clienteling strategies.
• Track and report on client acquisition, prospect activity, and business generation metrics.

Brand Partnerships and Business Development 

• Develop strategic partnerships with corporations, luxury hotels, private clubs, concierge networks, luxury residential communities, wealth management firms, and cultural institutions to drive client acquisition and business growth.
• Create exclusive experiences and activations that drive client acquisition.
• Represent Moncler within key New York luxury, cultural, and business communities.
• Identify opportunities to generate incremental traffic, sales, and brand visibility.
• Create bespoke programs and experiences for top clients and VIP communities.

Community & Networking

• Serve as a Moncler ambassador at key social, cultural, fashion, art, philanthropic, and luxury events.
• Maintain a robust network of influencers, key opinion leaders, tastemakers, media contacts, and industry leaders.
• Expand Moncler's presence among New York's most influential circles.
• Stay informed on market trends, community developments, and competitive activity to identify new business opportunities.

Event Strategy

• In partnership with Client Relations & Development, develop intimate events, private shopping experiences, and client engagement programs.
• Partner with regional and global Client Development and Brand teams to maximize local relevance and impact.
• Support the execution of events and activations designed to drive client acquisition, engagement, and sales.

Performance & Reporting 

• Establish and maintain a pipeline of prospective clients, strategic partners, and community relationships.
• Track client acquisition activity, referral sources, partnership effectiveness, and business generation results.
• Provide regular reporting and recommendations to Store Leadership regarding opportunities, trends, and performance outcomes.

Professional Conduct & Teamwork

• Lead by example and consistently model Moncler's values, behaviors, and commitment to excellence.
• Foster strong partnerships across Retail, Client Relations, Brand, and Corporate teams to achieve shared business objectives.
• Demonstrate professionalism, discretion, and sound judgment when representing the brand and engaging with clients and partners.
• Promote a culture of collaboration, accountability, and client-centricity.
• Uphold all company policies, procedures, and brand standards.
• Perform additional duties and responsibilities as assigned to support evolving business needs.

Qualifications

Education

• Bachelor's degree preferred or equivalent combination of education and relevant experience.  

Work Experience 

• 5+ years of experience in luxury retail, business development, client acquisition, partnerships, hospitality, wealth management, luxury real estate, or a related field.
• Proven success developing relationships with High Net Worth (HNW) and Ultra High Net Worth (UHNW) clients.
• Experience generating business through networking, partnerships, community engagement, and relationship management.
• Demonstrated ability to develop strategic partnerships that contribute to revenue growth and client acquisition.
• Strong knowledge of the New York luxury, cultural, hospitality, and business landscape preferred.

Core Skills and Attributes 

• Exceptional networking, relationship-building, and business development capabilities.
• Established connections within luxury, hospitality, cultural, business, or philanthropic communities.
• Strong commercial acumen with the ability to translate relationships into measurable business results.
• Excellent communication and influencing skills.
• Strong proficiency with Microsoft Office Suite, including PowerPoint and Excel, with the ability to develop compelling presentations, business cases, partnership proposals, and executive-ready reporting.
• Strategic thinker with strong organizational and project management abilities.
• Professional, polished, entrepreneurial, and highly self-motivated.
• Strong emotional intelligence, discretion, and ability to work effectively across diverse stakeholders.
• Exceptional networking, relationship-building, and business development capabilities.
• Established connections within luxury, hospitality, cultural, business, philanthropic, or influential community networks.
• Strong commercial acumen with the ability to translate relationships into measurable business results.
• Excellent communication, influencing, presentation, and relationship-management skills.
• Strong proficiency with Microsoft Office Suite, including PowerPoint and Excel, with the ability to create compelling presentations, partnership proposals, business cases, and executive-ready reporting.
• Technologically savvy with the ability to leverage CRM platforms, clienteling tools, social media, and digital resources to support client engagement, relationship management, and business development initiatives.
• Strategic thinker with strong organizational and project management abilities.
• Professional, polished, entrepreneurial, and highly self-motivated.
• Strong emotional intelligence, discretion, and ability to work effectively across diverse stakeholders.

Travel 

• Up to 20% travel, primarily within the New York area, to support events, partnership activations, networking opportunities, and business needs.

• Occasional domestic travel may be requiredas needed.

The Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. 

Compensation and Benefits

For positions based in New York, Moncler provides a good faith estimate of the salary range for the role. Actual compensation will bedeterminedbased on several factors, including business needs, relevant experience, skills, qualifications, education, and certifications. The current estimated base salary range for this position is$100,000 to $135,000 annually.

In addition to competitive pay,the hired candidate will also be eligible for quarterly bonus, and a comprehensive benefits package includingmedical, dental, vision, short and long-term disability, paid parental leave, 7 paid holidays, accrue up to80hoursof paid vacation time, 4 personal days, 2 community service days, employee discounts, and a retirement plan with employer contribution.

Additional Information

Background Check

Final candidates will be subject to a background check,in accordance withapplicable laws. We encourage applicants to provide a complete andaccuratework history throughout the application process.

Interview Process

Our interview process is designed to providea comprehensiveand engaging experience while allowing us to get to know your experience, capabilities, and potential for success within Moncler.

• Human Resources: VP, People & Organization 

• Hiring Manager: Senior Store Director, 5th Avenue

• Business Interview: VP, Retail 

• Final Interview: President, Moncler Group Americas

Moncler Group is proud to be an Equal Opportunity Employer committed to fostering an inclusive workplace where all voices are valued and respected.