LivePerson provides a platform for businesses to engage with customers in real time across digital channels. It offers LiveEngage, a subscription-based suite that enables live chat, messaging, and AI-driven bots through websites, mobile apps, and social media. The product uses APIs and SDKs for mobile development, agent workspaces, and analytics, along with reporting tools to track performance. Besides the core platform, LivePerson adds services like custom integrations and consulting. The company differentiates itself by offering a multi-channel, real-time engagement solution with built-in tools for conversations, automation, and insights, rather than relying on a single channel or on-off messaging. Its goal is to help businesses improve customer service, increase engagement, and boost sales by making it easy for customers to start conversations and get quick answers.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
New York City, New York
Founded
1995
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