Aftersales Manager - Service & Parts

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Overview

Are you passionate about driving excellence in dealership operations? As an Aftersales Manager, you’ll play a pivotal role in optimizing off-road vehicle (ORV) service and parts strategies across 15+ dealers in Southeast US (GA, TN, KY, AL, SC, FL). Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long-term customer loyalty. This is your opportunity to bring innovative ideas, analyze business operations, and make a tangible impact on both dealer success and customer satisfaction.

Key Responsibilities

• Consult with Polaris dealerships to improve their overall Customer Experience, Service and Parts processes, and profitability of their ORV Fixed Operations business.       
• Utilize data and insights from dealer discussions, customer feedback platforms and other resources to identify and implement areas of opportunity.
• Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities.
• Develop and implement fixed operations strategies and processes to achieve dealer performance objectives.
• Establish and promote best practices to improve the completion rates of safety and service bulletins.
• Lead in-dealer training sessions and support the sharing of learnings and best practices across the dealer network.
• Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience.
• Partner with dealerships to set measurable goals and strategic plans for success. 

Desired Competencies

• Analytical Thinking: You thrive on data-driven decision-making, using insights to identify and solve problems effectively.
• Communication & Influence: You excel in leading discussions, facilitating training, and building relationships with diverse stakeholders to drive results.
• Innovation: You proactively embrace new ideas, tools, and technologies to create solutions that enhance dealership operations and customer satisfaction. 

Qualifications

• Bachelor’s Degree preferred.
• 3+ years of experience in powersports, marine, or automotive dealer service operations.
• Strong knowledge of dealership operations and financial systems.
• Comfortable leading training sessions and classroom-style instruction.
• Proficiency in Microsoft Office applications.
• Valid driver’s license and ability to travel approximately 80% of the time (mostly via company vehicle).
• Ability to drive to a major airport for travel as needed.

#LI-BM1

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.Apply today!

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing.  Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings.  Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or [email protected].  To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).