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Danone

Global foods and beverages company

Order to Cash Specialist

Operations & LogisticsUpdated on Nov 5
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • A university degree is required.
  • A TOEIC score of 600 or higher is required.
  • At least three years of customer care or consumer care experience is required.
  • Knowledge of EDI, sales-order and invoicing processes, and related master data is required.
  • Knowledge of SAP processes and operations is required.
  • Strong communication skills with internal sales and stock-controlling teams and external order, logistics, or sales contacts are required.
  • Data-analysis skills and experience are required.
  • Advanced Excel skills are required.
  • Basic PowerPoint skills are required.
  • Basic Access Database and/or Power BI skills are required.
  • The ability to prioritize and lead practical action plans, collaborate across departments, build stakeholder relationships, communicate openly, and facilitate discussions is required.

Responsibilities

  • Own and manage Danone Japan's order-to-cash process from order processing through billing.
  • Maintain and improve a high level of customer service.
  • Troubleshoot issues involving the outsourced Order Processing Center and internal stakeholders.
  • Own the order-to-cash business continuity plan.
  • Lead continuous-improvement initiatives and projects for order-to-cash processes and customer service.
  • Monitor daily activity at the Kumamoto Order Taking Center, identify mistakes, work with its supervisors and leaders to determine root causes and solutions, provide improvement training, and report progress in weekly team meetings and monthly customer-service meetings.
  • Review customer work request forms and conditions, and promptly update the Kumamoto center when order conditions change or new conditions are added.
  • Track staff members' learning progress, adjust or propose training plans based on results, and provide feedback to the team and management.
  • Manage Bellwell, the overnight support center operating from 18:00 to 08:00; identify operational issues, take improvement action, report monthly status, and ensure service levels with timely support when needed.
  • Minimize extra customer-delivery costs by establishing smooth operations and reducing additional truck costs.
  • Ensure daily invoicing and credit processes run without delays or discrepancies; investigate and resolve invoice-to-payment variances; share credit status weekly or monthly; manage credit according to procedure to avoid disrupting daily orders; make timely invoicing confirmations; and ensure substitute monthly invoicing tasks are completed correctly.
  • Organize operational information and communicate it appropriately to customers and related departments.
  • Collaborate with other functions and resolve interdepartmental conflicts when they arise.
  • Analyze daily reports, identify issues, report them to relevant departments, and follow up on improvement outcomes.
  • Work with the information systems department to monitor core-system operations and maintain stability; manage and drive system-related process improvements; and develop business-continuity procedures with the team leader for system incidents.

Desired Qualifications

  • At least three to five years of overall supply-chain-management experience is advantageous; fast-moving consumer goods or dairy-industry experience is preferred.
  • At least two years of field-sales experience is advantageous.

About the Company

Danone

Global foods and beverages company

Danone is a global food and beverage company focused on Essential Dairy & Plant-Based products, Waters, and Specialized Nutrition. It sells brands like Actimel, Activia, Alpro, Evian, Nutricia, and Volvic across more than 120 markets, employing over 100,000 people. Its products aim to support health and sustainability, guided by the One Planet. One Health framework and 2030 goals, with a plan to pursue B Corp certification by 2025. It differentiates itself with a mission-driven approach, the Entreprise à Mission status in France, and strong sustainability commitments across a diversified brand portfolio to bring healthy, sustainable eating to as many people as possible.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1919

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