Studio Manager

As a Studio Manager within a Lucid studio, your primary responsibility will be to directly manage, coach, develop and support a team with the successful articulation and delivery of the Lucid brand and ownership experience.  This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their targets. They will be naturally organized with strong leadership skills and a focus on efficient and effective operations management. 

Studio Managers must be agile and driven with an inclination for coordinating and developing all team members to consistently deliver exceptional customer experiences through education and enjoyable interactions. This role will be pivotal in providing organization, support and counsel to all members of the Studio team to ensure a seamless experience for all guests and members of the Lucid community. 

BUSINESS HEALTH 

• Coach and motivate the team to meet test drives, delivery, and productivity goals 

• Demonstrate leadership by role-playing and having an active presence in customer-facing locations

• Train and develop team on Lucid products and delivery processes

• Analyze data to determine optimal business strategies

• Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals

• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape 

• Drive for excellence in all areas of business focused on reaching expectations for the respective location

CUSTOMER EXPERIENCE 

• Leads, values, and inspires their team to prioritize customer service and deliver the Lucid experience to all customers.

• Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads

• Also acts as a Senior Studio Associate, handling high-potential customers

• Clientele management for VIP customers

• Your hands-on leadership will assist in coaching and training your team to deliver an exceptional experience that touches both the heart and mind of the customer.

EMPLOYEE ENGAGEMENT 

• Provide targeted coaching, skill development for Studio Associates to excel in performance metrics with weekly one-on one meetings 

• Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner 

• Provide leadership, direction and coach all members of the team to ensure a seamless experience for customers and all members of the Lucid community.

• Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the team through teaching moments.

• Sets goals, timelines, and target lists for Studio Associates and tracks results to ensure timely execution on lead generation and/or market Initiatives.

• Demonstrates a confidence in operations and planning all aspects of the business including developing monthly attainment plans and communication of results to team.

• Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.

STUDIO OPERATIONS  

• Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery. 

• Supervise merchandising product inventory and display

• Manage and coordinate studio team scheduling.

• Partner with Retail Operations and coordinate with vendors and service providers as needed

• Ensure facility maintenance and showroom presentation adhere to the brand standards

• Thrives in a fast-paced environment where innovation is inevitable, and change is expected. 

• Assist with daily operations as needed 

Qualifications

• 4-8 years of related professional experience.

• A Bachelor’s degree or equivalent in business, marketing or related discipline.

• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape 

• Excellent communication, leadership and organizational skills.

• Penchant for nurturing and leading exceptional customer-oriented teams.

• Willingness to be hands-on with all Studio operations.

• Understanding of the importance of data.

• Sales driven and team oriented.

• Familiarity with CRM tools preferred.

• Ability to work evenings and weekends in a retail environment

• Ability to obtain appropriate state DMV licensing, where applicable

• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

INDSD