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Cresta

Builds AI agents and coaching for call centers

Growth Engineer

AI Application Engineering +1Updated on Nov 11
Full-timeRemote in USA

About the Job

Requirements

  • At least 7 years of experience working in software development, web development, AI/ML engineering, or growth engineering.
  • Strong full-stack skills across application code, APIs, data, and infrastructure, using Python, TypeScript, Node, or similar technologies.
  • Familiarity with AI/ML concepts.
  • Ability to learn unfamiliar domains quickly and develop deep expertise.
  • Ability to define and execute work independently and address gaps proactively.
  • Strong understanding of AI agent frameworks, function calling, and retrieval-augmented generation (RAG).
  • Ability to serve as the deepest technical voice on a non-engineering team, scope ambiguous requests, and explain tradeoffs to marketers.
  • Ownership of outcomes, including handling failures and improving existing work.

Responsibilities

  • Develop, configure, deploy, and optimize AI agents on Cresta’s platform for marketing use cases, collaborating with the forward deployed engineering team.
  • Build prospect-facing agent experiences, including event registration, demo and trial surfaces, and interfaces for prospects to ask Cresta questions.
  • Take agents from prototype to production, including defining evaluation criteria, guardrails, and human review steps for prospect-facing work.
  • Integrate agents with CRM, marketing automation, and event systems so conversations trigger downstream actions.
  • Provide feedback to product and engineering teams by identifying gaps, building custom tooling, and influencing the roadmap based on real-audience deployments.
  • Build microsites, event experiences, and embeddable tools when campaign needs exceed website capabilities.
  • Build interactive marketing assets, including calculators, benchmarks, assessments, and demo experiences on Cresta’s product.
  • Own the construction and maintenance of cresta.com on Webflow, including custom code and tooling, in partnership with the agency handling some day-to-day build work.
  • Ship pages, campaign surfaces, and interactive experiences required by the marketing calendar, following creative direction from brand and design.
  • Own website instrumentation connecting the site to the go-to-market stack, including forms, gated content, event tracking, and attribution, in partnership with Marketing Operations.
  • Ship technical work supporting SEO and AEO programs in partnership with their owners.

Desired Qualifications

  • Hands-on experience with large language models (LLMs) and prompt engineering techniques.
  • Experience owning a marketing website.
  • Technical SEO and AEO experience grounded in testing.
  • Experience integrating marketing and go-to-market systems, including HubSpot, Salesforce, Marketo, Segment, GA4, and GTM.

About the Company

Cresta

Builds AI agents and coaching for call centers

Cresta builds AI software for customer contact centers: AI agents that handle calls and chats on their own, plus live coaching for the human agents who work alongside them. In 2018, years before ChatGPT, it put a transformer model, the design behind today's chatbots, to work guiding support agents in real time at Intuit, its first customer. Companies pay yearly for software that listens to conversations as they happen, prompts agents with answers and next steps, and studies every call to show managers what top performers do differently. Cresta was founded in 2017 at Stanford's AI Lab, with self-driving car pioneer Sebastian Thrun among its co-founders, and is based in Sunnyvale, California.

Company size
501-1,000
Company stage
Acquired
Total funding
$276M
Headquarters
Sunnyvale, CA
Founded
2017

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