Account Manager - Francophone Africa

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.

We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

Remitly is hiring for an Account Manager, Francophone Africa. This role will be driving excellent commercial, product and operational performance of the largest and most strategic money movement partners for North and West Africa. Such partners may include banks, aggregators, mobile wallets, regulators and other third parties. 

There are two other dimensions to this role:

Assist with aspects of new partner onboarding working closely with the Business Development lead for the region and support stakeholder management for regulators in key markets.

The ideal candidate will have a strong functional background in strategic partner management with experience in the payments or remittance space & a strong understanding of the payments ecosystem across the North and West Africa region. 

In this role you will work cross-functionally with product, engineering, legal, marketing, operations, finance and regulatory reps to evolve and manage partnerships. 

We are seeking a candidate with a strategic perspective on partnership development and a proven ability to influence and negotiate both externally and internally. 

You Will: 

• Jointly drive regional strategy with BD head of region and develop and own a tiered partner strategy and an annual plan for new and  existing partners in North and West Africa 

• Engage in quarterly planning exercise with cross functional teams including product and treasury to develop goals and priorities for these partners 

• Own and drive initiatives with key strategic partners-  drive key metrics including cost efficiencies, speed, quality, working capital efficiencies and new product enablement.

• Negotiate renewals, amendments, economics and expand product footprint while driving partnerships growth 

• Identify opportunities for growth and optimisation using analysis and insights and rigorously balance short- and long-term results. 

• Conduct regular performance reviews with largest partners for the region and develop action plans for improvement

• Cultivate strong relationships with key stakeholders, including, regulatory authorities, and industry associations who influence the ecosystem and ensure they understand Remitly's mission and positioning.

• Work closely across internal teams to navigate challenges and mitigate risks associated with the competitive industry environment.

• Coordinate responses through relevant teams to inbound and outbound queries related to partner operations and performance 

• Serve as the point of contact for resolving complex partner escalations (e.g., financial, operational, technical, regulatory, etc.).

• Analyze partner scorecards, metrics, and assessments to drive continuous improvement. 

• Liaise with relevant Remitly teams to orchestrate the successful onboarding of new partners, e.g.design flow of funds with Treasury team, open new accounts payable setup, etc

You Have:

• 7+ years of strategic partnerships experience in the Remittance / Payments space 

• Multilingual and fluent French speakers are a must. 

• Robust understanding of consumer payments and cross border money movements

• Good understanding of the West and North Africa  remittance and payments landscape 

• Demonstrated cross-functional communication skills and relationship building experience with commercial, product, legal and compliance teams

• Strong communication, influencing, and interpersonal skills

• Exposure to regulators relations would be a good to have 

• Extremely self-motivated and curious - desire to understand the Remitly customer, and translate these learnings into strategies.

• A strategic and go-getter mindset who is comfortable bringing structure and strategy across different opportunities and environments

• Ability to anticipate future market, business or product problems and set the organization up to succeed in advance.

• Frequent travelling is expected.

Our Benefits:

• Medical, Dental & Vision Insurance

• Life Insurance & Income Protection

• Housing Allowance

• Employee Stock Purchase Plan (ESPP)

• Commuter Reimbursement

• Mental Health & Family Forming benefits

• Learning & development benefits

Our Connected Work Culture: Driving Innovation, Together
At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster.

Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.