Senior Managing Consultant - Multiple Teams

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Managing Consultant – Acquiring Subject Matter Expert, Advisors & Client Services, Data & Services Our Purpose 

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. 

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. 

Senior Managing Consultant – Acquiring Subject Matter Expert, Advisors & Client Services, Data & Services 

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. 

Within Advisors & Client Services, our Acquiring & Acceptance practice partners closely with acquirers, banks, processors, payment facilitators, ISVs, orchestration platforms, fintechs, and merchants to design and scale the next generation of payment acceptance across Latin America and the Caribbean. We are looking for passionate and talented acquiring professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team. 

Role 

As a Senior Managing Consultant and Acquiring subject matter expert, you will be a trusted client business advisor who scopes, leads, and advises on acquiring-focused client engagements across a range of financial institutions, acquirers, payment facilitators, ISVs, fintechs, and merchants. As the subject matter expert, you will partner with the Business Development and Product teams to develop and pitch engagements that leverage Mastercard data and consulting knowledge in acquiring, and you will lead engagement teams to best-in-class insights and project deliverables that drive commercial success for our clients. 

This role is deliberately weighted toward the commercial side of acquiring. You will be the go-to authority on how acquirers, banks, and payment players grow and monetize their merchant business – spanning go-to-market and distribution strategy, pricing and interchange optimization, merchant acquisition, onboarding and activation, usage and engagement, and retention and loyalty across the merchant lifecycle. You will help clients design value propositions, segment and target merchants (with particular focus on MSMEs and financial inclusion), improve portfolio profitability, and build the commercial playbooks that turn acceptance into sustained revenue. Deep technical processing and chargeback/disputes expertise is available elsewhere on the team; here, your differentiator is commercial acumen and market-facing strategy. 

As the subject matter expert, you will steer the direction and content of the engagement – typically leading the scoping and planning phases – providing acquiring subject matter and industry expertise and acting as a resource to identify creative and efficient solutions that guide the team to business-focused recommendations. Day-to-day execution is led by a dedicated Project Manager, to whom you contribute as the content lead; this model allows your expertise to be leveraged at higher rates across multiple engagements in parallel. You will help own mid- to senior-level client relationships and proactively engage in the client agenda, internal culture, and relationship risks. You will also enable centralized training and knowledge management, mentoring and coaching junior teammates and engendering effective contribution to Mastercard’s knowledge management and best practices within acquiring. At Mastercard, you are expected not only to have a tremendous impact in transforming our clients, but also to play a leading role in shaping the organization’s future

Roles and Responsibilities 

Client Impact 

Steer and provide content leadership on complex acquiring engagements across a range of clients and problem statements, from go-to-market and merchant acquisition strategy to pricing, activation, usage, and retention

Direct the development of commercial strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value across the merchant lifecycle

Own senior client relationships from mid-level to C-suite to drive commercial success and grow the acquiring portfolio

Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations

Act as the acquiring subject matter expert, providing specialist sales support, product refinement, and market-facing points of view on distribution, pricing, and merchant growth

Qualifications 

Basic Qualifications 

Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management, with a strong commercial orientation in acquiring or payments

Minimum 5-10 years of relevant experience in the acquiring business at one or ideally more players within the ecosystem (acquirer, processor, payment service provider, PayFac, ISO, gateway/orchestrator, ISV, or a payments role at a large merchant), with emphasis on the commercial side – go-to-market, pricing, merchant acquisition, onboarding/activation, usage, and retention

Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.