Flight Services Manager
Wheels Up
Flight Services Manager
Wheels Up
Membership-based on-demand private jet charter services
Join Our Team at Wheels Up
At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.
Role Overview: What You’ll Be Doing
As a Flight Services Manager (FSM), you are responsible for the end-to-end coordination and execution of member trips, serving as the primary point of contact throughout the full trip lifecycle—from initial quoting and booking through post-flight follow-up. You act as a trusted advisor to members, delivering a consultative experience while ensuring seamless operational execution.
FSMs own the customer experience across both first-party and third-party (charter) flying. In support of off-fleet flying, FSMs partner closely with the Charter Desk, which is responsible for aircraft sourcing, operator selection, and charter execution. This partnership enables FSMs to remain focused on member engagement and experience, while ensuring each trip is optimized for operational feasibility, safety, and commercial outcomes.
In addition to operational ownership, FSMs are expected to drive flight activity and member engagement through strong, trust-based relationships. Many FSMs manage a portfolio of dedicated accounts, building deep familiarity with member preferences, travel patterns, and expectations. This role carries a high level of accountability due to the consistency and frequency of these interactions—FSMs often work with the same members regularly and are directly responsible for maintaining and growing those relationships over time.
This role is critical to operational excellence, service consistency, revenue generation, and member satisfaction.
Customer Communication & Trip Ownership
Quoting, Booking & Trip Setup
Pre-Flight Coordination & Quality Control
Trip Changes & Execution Management
Day-of-Flight Operations (IROPs Management)
Post-Flight Support & Continuous Improvement
Cross-Functional Collaboration
What You Bring to the Table: Education & Certification Requirements
We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:
The Extras We Value (Preferred Requirements)
While not mandatory, here are some additional things that would make you stand out:
Physical Requirements
We want to make sure you’re fully equipped for success. Here’s a look at any physical requirements needed for this role:
Standard office and computer usage required
What We Offer: Salary Range & Benefits
At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications, depending on a variety of factors. The range for the role is between $75,000-85,000 + commission. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you will be eligible for an incentive program, which rewards individual and organizational performance.
We also offer a range of benefits designed to support your well-being and personal life, including:
Everyone is welcome here
Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.
Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.
Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.
Need Accommodations?
If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at [email protected]. Simply include “Accommodation Request” in the subject line so we can quickly address your needs.
We look forward to learning more about you and how you can contribute to the Wheels Up journey!
Wheels Up provides on-demand private aviation through a membership model, giving members access to a diversified fleet of private aircraft via a mobile app. Members pay a fee to access the fleet—comprising Wheels Up-owned planes and third-party aircraft—and can book flights through the app for individuals, families, or corporate travel. The service works by combining fixed membership pricing with on-demand flight bookings and a flexible fleet, supported by technology to streamline scheduling and access. This approach differentiates Wheels Up from rivals by offering a scalable membership structure, a broader mix of aircraft, and seamless digital booking across North America. The company’s goal is to make private aviation more accessible and convenient for its customers, growing its membership base and usage for both leisure and corporate travel.
Explore more opportunities at Wheels Up