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Fever Up

Live-entertainment discovery, booking, and analytics

Support Agent

Administrative SupportConfirmed live in the last 24 hours
Part-timeTokyo, JapanNo salary listed

About the Job

Requirements

  • Fluent Japanese proficiency with strong written and verbal communication skills.
  • Good working proficiency in English to communicate with international teams and follow internal processes.
  • Experience in administrative support, operations, finance administration, vendor management, or a similar role.
  • Attention to detail and the ability to identify errors, inconsistencies, and missing information.
  • Strong organizational skills, with the ability to manage multiple workflows, deadlines, and priorities.
  • Comfort working with spreadsheets and digital tools such as Google Workspace, Excel, or similar platforms.
  • A proactive, reliable, and solution-oriented mindset, with the ability to work independently while collaborating with cross-functional teams.
  • Practical experience in administrative, sales administration, finance administration, purchasing and ordering, operations administration, or other clerical and management work.
  • Basic operation skills with Excel, Google Sheets, or other computer tools.
  • Ability to accurately check and enter numbers, text, and dates.
  • Ability to organize multiple tasks and manage priorities and deadlines.
  • Ability to communicate and coordinate carefully with internal and external stakeholders.
  • Willingness to learn new tools and workflows.
  • English is not required; translation tools may be used for English-language systems and materials.
  • Ability to communicate smoothly in Japanese, including business email and telephone correspondence.

Responsibilities

  • Prepare and manage purchase orders and maintain accurate administrative documentation.
  • Communicate with external partners to clarify information and resolve discrepancies.
  • Review supplier invoices and support invoice submission and payment-related processes.
  • Maintain accurate financial records and coordinate with relevant teams to ensure smooth processing.
  • Coordinate with internal teams to support daily operations and administrative workflows.
  • Follow up on pending tasks, deadlines, and requests to ensure processes stay on track.
  • Review event plan pages to ensure information is accurate and consistent.
  • Identify missing information or discrepancies and coordinate corrections with the relevant teams.
  • Prepare and issue purchase orders for venues, performers, external staff, and vendors; manage contracts and purchase-order records and check signing and issuance status.
  • Collect required documents, check for deficiencies, follow up with relevant parties, enter information into internal management systems, update data, and organize files.
  • Check supplier invoices and reconcile order details, amounts, dates, and supplier information.
  • Contact suppliers to resolve invoice discrepancies and submit invoices to the internal accounting team for payment processing; track submission and processing status and follow up on outstanding items.
  • Coordinate routinely with event venues, performers, staffing agencies, equipment and logistics vendors, and other suppliers; collect required event information and documents; provide administrative support for arranging performers and external staff; track confirmations, remind stakeholders, and compile quotations and supplier information as needed.
  • Check information on Fever event sales pages, including Japanese event descriptions, dates and times, venue and performer details, and notices; identify typos, missing or inconsistent information, request corrections, track responses, and update information and data as instructed.
  • Update event plans and management spreadsheets, track progress, deadlines, and outstanding items, organize and share internal and external information, and provide other event-related administrative and back-office support.
  • Coordinate with the Japan team’s project manager to support event operations, including purchase orders, invoice checks, supplier communications, event information checks, and management data updates.

Desired Qualifications

  • Background in events, production, or the music industry.
  • Experience in administrative-heavy environments.
  • Familiarity with Airtable, Notion, Monday, or similar tools.
  • Experience preparing purchase orders, checking invoices, or handling payment-related administration.
  • Experience communicating and coordinating with external vendors and business partners.
  • Experience in events, entertainment, music, media, or hospitality.
  • Experience using Google Workspace, Slack, Airtable, or similar cloud tools.
  • Experience updating websites or product information and checking data.
  • Ability to read and write English.
  • Experience working in event industries or at foreign-affiliated companies is welcome but not required.

About the Company

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Fever Up

Live-entertainment discovery, booking, and analytics

Fever Up is a live-entertainment technology platform that helps people discover and book culture and experiences such as immersive shows, museums, festivals, sports, and concerts in over 55 countries. Users browse Fever’s catalog, compare options, and book tickets in one place, while partners receive demand analytics, scalable ticketing, and tools to expand formats and reach new audiences. It differentiates itself through a global footprint, a broad cross-category catalog, and high-profile partnerships (Formula 1, FC Barcelona, Palace of Versailles, Netflix, Warner Bros.), along with consistent revenue growth and EBITDA profitability. Its goal is to deepen its technology for partners and broaden its geographic and category reach while continuing to grow revenue and profitability.

Company size
5,001-10,000
Company stage
Late Stage VC
Total funding
$789.6M
Headquarters
New York City, New York
Founded
2014

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