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Verkada

Builds cloud-managed physical security systems

IT Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSan Mateo, CA, USA$90k - $110k /yr

About the Job

Requirements

  • Prior IT, helpdesk, or customer service experience.
  • Familiarity with macOS, Windows, Linux, iOS, and Android devices.
  • Ability to administer Google Workspace.
  • Experience working with single sign-on (SSO) platforms such as Okta or OneLogin.
  • Ability to manage audio-visual hardware and software, including Zoom and other video conferencing tools.
  • Familiarity with technology such as Jira, Okta, Slack, Salesforce, Zoom and Zoom Rooms, Kandji, and VoIP telephony.
  • A flexible work schedule that may include mornings, nights, and unexpected calls or messages to ensure coverage.

Responsibilities

  • Provide high-level end-user support.
  • Troubleshoot hardware, systems, networking, audio and video, and asset-management issues.
  • Administer SaaS applications, including provisioning, modifying, and removing access.
  • Partner with business units and collaborate on IT-related projects.
  • Support a global workforce by partnering with overseas team members, employees, and consultants.
  • Analyze existing IT processes, suggest improvements, and implement business processes where needed.
  • Take on additional responsibilities as the company grows.

About the Company

Verkada

Builds cloud-managed physical security systems

Verkada builds security cameras and cloud software for organizations that manage workplaces, stores, schools, and other physical sites. Its Command platform brings video security together with door access, alarms, intercoms, air quality sensors, and visitor management in one interface. Operators use a browser or mobile app to review incidents, manage entry permissions, receive alerts, and control equipment across locations. The company sells its devices with software licenses, which include updates and support, and its AI tools search footage and connect events across cameras. Verkada was founded in 2016 and is headquartered in San Mateo, California.

Company size
1,001-5,000
Company stage
Series E
Total funding
$643.9M
Headquarters
San Mateo, CA
Founded
2016

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