Full-Time
Customer Journey Expert Kundendaten
Business Banking
ING
10,001+ employees
Global banking and insurance group
No salary listed
Frankfurt, Germany
Hybrid
Bachelor's
 Product (1) |
|---|
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- A degree focused on Business Administration or Business Informatics, or professional experience in banking.
- Several years of experience as a Product Owner or in a similar role, ideally in mobile banking or fintech.
- Expertise and a deep understanding of designing and operationally implementing customer journeys.
- Sound knowledge of project work and information technology process management, ideally involving digital customer interfaces and banking products or self-services.
- Experience conceptualizing and implementing business requirements.
- Excellent communication and presentation skills to explain complex ideas clearly and understandably.
- Holistic thinking and the ability to grasp new concepts quickly.
- A systematic and independent way of working combined with teamwork.
- Enthusiasm for innovation and an interest in sustainable solutions.
- Very good German and English language skills.
- Develop and communicate a clear product vision and sustainable product strategy for the Business Banking Customer Data product area.
- Develop innovative features to improve operational efficiency and take responsibility for central customer-data solutions for Business Banking initiatives.
- Develop processes for data reconciliation, deletion, changes, and other customer-data requirements.
- Analyze and optimize all customer-data touchpoints across the customer journey to ensure a seamless and user-friendly customer experience.
- Create synergies between personal and business banking segments, including resolving customer-data duplicate challenges.
- Build and lead an agile team, manage sprints, and own the product backlog and prioritization.
- Monitor compliance requirements, ensure data availability and consistency, act as the central contact for data access, manage data-model changes, and document data-related processes.
- Manage data governance and operations, define data-quality metrics, and establish policies for secure and transparent data management.
- Continuously ensure data quality through testing, validation, and improvements; create product-performance reports and analyses; and support KPI-based management.
- Structure and prioritize daily tasks related to customer-data tools, define requirements, support incident management, collaborate closely with stakeholders, and drive process improvements.
- Experience as a Product Owner or in a similar role in mobile banking or fintech.
- Experience in project work and information technology process management involving digital customer interfaces and banking products or self-services.
ING Group is a large financial services company that provides banking, investments, and insurance. It operates by combining banking and insurance services for individuals and businesses, offering products like savings accounts, loans, payments, asset management, and insurance through a global network and digital channels. Its distinction comes from its long history of mergers (Nationale-Nederlanden and NMB Postbank) that created an integrated financial group, its substantial European footprint, international reach, and ability to manage both banking and insurance within one organization. The company aims to help customers manage money and risk across Europe and beyond, with services spanning retail and corporate banking, investment products, and insurance.
Company Size
10,001+
Company Stage
IPO
Headquarters
Amsterdam, Netherlands
Founded
1991
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Simplify's Take
What believers are saying
- Q2 2026 net profit rose 16.2% to €1.95 billion, beating expectations.
- Fee income jumped 14% year over year, with 2026 fees tracking toward €5 billion.
- ING upgraded 2027 total income guidance above €26 billion, signaling sustained execution momentum.
What critics are saying
- ECB raised ING’s 2026 capital requirements; further scrutiny tightens returns and balance-sheet flexibility.
- ING plans 1,250 job cuts in 2026, concentrating risk in AML and KYC operations.
- Another AML failure or sanctions breach could trigger multi-country fines, monitoring, and franchise damage.
What makes ING unique
- ING’s 41 million customers and 39% mobile-primary base deepen low-cost engagement.
- ING raised 2026 income guidance to above €24.5 billion after Q2 2026 strength.
- ING’s pan-European deposit franchise produced €15.9 billion net core deposit growth in Q2 2026.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Flexible Work Hours
Hybrid Work Options
Family Planning Benefits
Fertility Treatment Support
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Gym Membership
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