Customer Journey Expert Kundendaten - Business Banking
About the job
- A degree focused on Business Administration or Business Informatics, or professional experience in banking.
- Several years of experience as a Product Owner or in a similar role, ideally in mobile banking or fintech.
- Expertise and a deep understanding of designing and operationally implementing customer journeys.
- Sound knowledge of project work and information technology process management, ideally involving digital customer interfaces and banking products or self-services.
- Experience conceptualizing and implementing business requirements.
- Excellent communication and presentation skills to explain complex ideas clearly and understandably.
- Holistic thinking and the ability to grasp new concepts quickly.
- A systematic and independent way of working combined with teamwork.
- Enthusiasm for innovation and an interest in sustainable solutions.
- Very good German and English language skills.
- Develop and communicate a clear product vision and sustainable product strategy for the Business Banking Customer Data product area.
- Develop innovative features to improve operational efficiency and take responsibility for central customer-data solutions for Business Banking initiatives.
- Develop processes for data reconciliation, deletion, changes, and other customer-data requirements.
- Analyze and optimize all customer-data touchpoints across the customer journey to ensure a seamless and user-friendly customer experience.
- Create synergies between personal and business banking segments, including resolving customer-data duplicate challenges.
- Build and lead an agile team, manage sprints, and own the product backlog and prioritization.
- Monitor compliance requirements, ensure data availability and consistency, act as the central contact for data access, manage data-model changes, and document data-related processes.
- Manage data governance and operations, define data-quality metrics, and establish policies for secure and transparent data management.
- Continuously ensure data quality through testing, validation, and improvements; create product-performance reports and analyses; and support KPI-based management.
- Structure and prioritize daily tasks related to customer-data tools, define requirements, support incident management, collaborate closely with stakeholders, and drive process improvements.
- Experience as a Product Owner or in a similar role in mobile banking or fintech.
- Experience in project work and information technology process management involving digital customer interfaces and banking products or self-services.
About the company
ING Group is a large financial services company that provides banking, investments, and insurance. It operates by combining banking and insurance services for individuals and businesses, offering products like savings accounts, loans, payments, asset management, and insurance through a global network and digital channels. Its distinction comes from its long history of mergers (Nationale-Nederlanden and NMB Postbank) that created an integrated financial group, its substantial European footprint, international reach, and ability to manage both banking and insurance within one organization. The company aims to help customers manage money and risk across Europe and beyond, with services spanning retail and corporate banking, investment products, and insurance.
Company Size
10,001+
Company Stage
IPO
Headquarters
Amsterdam, Netherlands
Founded
1991
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Simplify's Take
What believers are saying
- ING launched a €1.0 billion buyback and redeemed $1.5 billion AT1 capital securities.
- September 2026 conferences said revenue guidance rose €1 billion and cost guidance fell €300 million.
- Fee income already hit the 2027 target, while deposits reached €700 billion.
What critics are saying
- ING settled Belgium money-laundering probes for €1.6 million in May 2026, exposing AML weakness.
- ING is cutting 1,250 operational roles, including AML and KYC staff, through 2026.
- Deposit-margin pressure and bank levies hit wholesale banking; sustained compliance failures threaten license-level scrutiny.
What makes ING unique
- ING raised 2027 ROE guidance above 16% at September 2026 investor conferences.
- ING runs 82% straight-through digital customer journeys and first European agentic mortgages in Netherlands.
- ING combines retail, business banking, and fee income across nine markets on one platform.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Flexible Work Hours
Hybrid Work Options
Family Planning Benefits
Fertility Treatment Support
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Gym Membership
Company News
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