Smartstream

Post-trade processing software for finance

Manager

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, India₹2.1M

About the Job

Requirements

At least 10 years of derivatives product knowledge, with experience in listed brokerage.
At least 5 years of experience managing reconciliation processes.
Sound knowledge of investment banking products, predominantly derivatives.
Detailed understanding of the trade lifecycle.
Understanding of service-level agreements and their management.
Understanding of establishing a RACI matrix.
Excellent knowledge of Microsoft Office applications.
Analytical problem-solving skills.
Good numeracy skills.
Able to work flexibly in a fast-moving environment with multiple customers and tasks and take ownership of complex issues.
Willingness to travel if required.
Graduate or postgraduate qualification in a faculty related to Banking and Financial Services.

Responsibilities

Manage the Operations team for the Listed Derivatives business, covering Atlantis and manual settlement of trades and invoices for payables and receivables.
Use resources effectively to improve existing processes, identify process-improvement projects, and drive them through team leads.
Manage business-as-usual operations to meet agreed contractual service levels.
Work on SmartStream’s transaction, fee, cost, and invoice management solution, ensuring all service-level agreements are met.
Manage client communications and escalations.
Use CS and FIA applications to perform reconciliation business-as-usual work and resolve breaks.
Review team performance, adjust targets, and work with team leads to achieve them.
Understand service-level agreement requirements and prepare remediation plans.
Participate in client product onboarding and run operational requirements, including user acceptance testing, testing, and result evaluation.
Prioritize work to ensure service-level agreements are met.
Keep clients informed of progress and liaise with brokers and banks to resolve issues.
Work with multiple teams to provide ideas and input for improving the SmartStream solution.
Manage a team of at least 10 members and take responsibility for team performance.
Provide comprehensive feedback to develop individuals and the team.
Expand the role across multiple clients and contribute to reducing SmartStream’s processing costs.
Interview, recruit, and manage talent.

Desired Qualifications

Excellent written and verbal communication skills.
Excellent presentation skills.
Project management skills.
User acceptance testing management and product deployment experience.
Effective prioritization skills.
Ability to build good relationships with stakeholders.
Focus on delivery and customer service.
Calm, methodical approach to problem-solving.

Manager

Smartstream Limited · Mumbai, India · Full-time · Posted 2026-08-20

Salary: Up to INR 2,065,140

Workplace: on_site

Department: On Demand

Description

Manage the Operations team for Listed Derivatives business covering Atlantis and Manual settlement of trades/invoices for Payables and Receivables
Effectively utilize the resources to improve the existing process and identify process improvement projects and drive it through team leads
Manage the BAU to meet the agreed contractual service levels
Work on SmartStream’s transactions, fees, cost and Invoice management solution ensuring all service level agreements are met.
Effective manage the client communication and escalation management

Job Responsibilities

Typical Work Activities include:

Use CS and FIA applications to perform the reconciliation BAU and resolve the breaks
Review the team performance and tweak the targets and work with the team leads to achieve them
Understand the SLA requirements and prepare a plan of action for remediation
Be part of the product onboarding with clients and run the operations requirements including UAT, testing and result evaluation.
Prioritising work to ensure all SLA’s are adhered too.
Keeping the client fully informed of progress and liaising with brokers & banks to close any issues.
Work with multiple teams to provide ideas and input into improving the Smartstream solution.
Responsible for Team performance and should be able to manage minimum of 10+ members.
Team management with providing comprehensive feedback to develop the individuals and the team
Expand the role with multiple clients and effectively contribute to reduce SmartStream’s cost of processing
Interview and recruit smart talent and effective management

Requirements

Minimum 10+ years of Derivatives Product knowledge with experience in Listed Brokerage
Minimum 5+ years of experience in managing reconciliation process
Sound knowledge of Investment Banking products predominantly Derivatives
Detail understanding in Trade Lifecycle
Understanding of Service Level Agreements (SLA) and management
Understanding the process of establishing RACI
Excellent knowledge of MS office applications
Analytic problem solving skills
Good numeracy skills.
Need to have a ‘can do’ attitude to resolve complex issues
Comfortable in a fast moving environment with multiple customers and tasks.
Works well in a busy environment and takes full ownership.
Should be a go-getter
Hardworking and flexible with times (Currently no shifts)
Willing to travel if required

Desirable Skills

Excellent communication skills both written and verbal
Excellent presentation skills
Project management skills will be an advantage
UAT management and product deployment
Effective prioritisation
Ability to build good relationships with stake holders
Focus on Delivery and Customer Service
Team worker
Calm, methodical approach to problem solving
Need to have a ‘can do’ attitude to solve complex issues
Comfortable in a fast moving environment with multiple customers and tasks.
Works well in a busy environment and takes full ownership.
Should be a go-getter
Hardworking and flexible with times (Currently no shifts)
Willing to travel if required

Qualifications

Graduate/Post Graduate in any faculty related to Banking and Financial Services

Equality Statement

SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.

Apply

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About the Company

Smartstream

Post-trade processing software for finance

SmartStream provides financial post-trade processing solutions for banks, capital markets, buy-side firms, and corporations. Its offerings automate and streamline middle- and back-office operations, helping clients improve operational control, cut costs, mitigate risk, and maintain regulatory compliance as they execute digital strategies. The company delivers technology solutions and related services that transform post-trade workflows, enabling leaner processes and better data quality across the trade lifecycle. What sets SmartStream apart is its four-decade track record and deep specialization in post-trade operations, delivering reliable, tailored solutions and ongoing support to financial institutions. The goal is to help clients realize their digital strategies, create more efficient post-trade processes, and open up new revenue opportunities while reducing risk and compliance challenges.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2000

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