Coupang

Sells goods online with its own overnight delivery

Catalog Operation Specialist - Voice of Seller

Customer SupportConfirmed live in the last 24 hours

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

Proficiency with Excel or a strong interest in data analysis.
Experience in seller or customer consultation or customer service.
A solid understanding of e-commerce operations.

Responsibilities

Perform root cause analysis on catalog-related issues reported by sellers.
Optimize selected products through Buybox settings and support project execution to improve the overall consumer shopping experience.
Identify system errors and communicate improvement requests in collaboration with relevant teams to prevent recurring issues.
Complete assigned tasks independently according to established guidelines and operating procedures.
Review seller applications according to standard operating procedures and provide accurate, consistent guidance and responses.
Train and guide team members (Operators) in core catalog operations, including creating, editing, and delisting product information.
Work closely with Engineering, Customer Support, and other cross-functional teams to improve overall catalog quality.
Follow service-level agreements to respond to seller needs promptly and accurately.
Escalate recurring issues and their root causes to relevant departments to drive long-term solutions and prevent recurrence.

Desired Qualifications

Bilingual ability in English or Korean.
Experience using Zendesk or another customer service management system.

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。
我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。

職缺名稱: Catalog Operation Specialist - Voice of Seller 商品資料營運優化專員

職務說明: 在 Coupang，我們致力於在不犧牲賣家便利性的前提下，為消費者提供卓越的商品選擇。本職位主要負責管理 Coupang 自營（Retail）與第三方賣家（3P）商品的核心商品目錄營運，包括商品資料的建立、編輯與下架，以及團隊成員（Operators）的訓練與指導。Voice of Seller（VOS）團隊是處理賣家商品目錄相關問題的主要聯絡窗口。我們與工程（Engineering）、客服（Customer Support）等跨部門團隊密切合作，持續提升 Coupang 商品目錄的整體品質。透過制定並遵循服務水準協議（SLA），我們確保能即時且準確地回應賣家的需求。除了日常問題處理外，我們亦負責識別重複性問題的根本原因，並將其升級至相關部門，以推動長期解決方案，防止問題再次發生。

工作內容：

• 針對賣家回報之商品目錄相關問題進行根本原因分析（Root Cause Analysis）
• 透過 Buybox（購買選項）設定優化重點商品，並支援專案執行，以提升整體消費者購物體驗
• 辨識系統錯誤並提出改善需求，與相關團隊溝通協作，以防止問題重複發生
• 能依據既有規範與作業流程（SOP），獨立完成工作任務
• 依照標準作業流程（SOP），審核賣家申請內容並提供正確且一致的指引與回覆

基本條件：

• 熟悉 Excel 操作，或對數據分析具高度興趣
• 具備賣家或客戶諮詢／客服相關經驗
• 對電子商務營運模式具備扎實理解

加分條件：

• 具備英文或韓文雙語能力
• 曾使用 Zendesk 或其他客服管理系統經驗

招募流程：
申請資格審核 – 職務適任面試 – 核心能力面試 – 錄取通知
招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動
將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果

注意事項：
若所有職缺皆招募完成，本公告可能在所示截止日期前關閉
若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知
酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會

About the Company

Coupang

Sells goods online with its own overnight delivery

Coupang runs one of South Korea's largest online stores, selling groceries, electronics, household goods and fashion to consumers and small businesses. Rather than relying on outside carriers, it delivers most orders through its own warehouses and drivers, and its Rocket Delivery service brings millions of items to doorsteps overnight or the same day. Shoppers order through the Coupang app or website, and the company earns money from its own retail sales, commissions and fulfillment fees from outside sellers, and a paid membership. Coupang was founded in Seoul in 2010 and is headquartered in Seattle, with most of its operations and staff in South Korea.

Company size: 10,001+
Company stage: IPO
Headquarters: Seattle, WA
Founded: 2010

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