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Likewize

Global tech protection via insurance, repairs

Enterprise AI Architect

Full-TimeUpdated on 10/20/2026
No salary listed
Senior
Alpharetta, GA, USA+1 moreMore locations: Southlake, TX, USA
In Person
IT Operations

About the job

Requirements
  • 5–8 years of experience in software development, solution architecture, enterprise architecture, or a related technical discipline.
  • Proven experience driving AI initiatives, AI-enabled development practices, or enterprise AI transformation efforts.
  • Hands-on experience with Microsoft 365 Copilot, Copilot Studio, GitHub Copilot, Amazon Bedrock, or similar enterprise AI technologies.
  • Strong technical expertise in modern application architecture, including .NET, JavaScript frameworks, SQL, and AWS.
  • Ability to evaluate business processes and identify opportunities where AI can improve productivity, automation, quality, or decision-making.
  • Ability to influence technical and non-technical audiences through communication and stakeholder management.
Responsibilities
  • Lead the enterprise AI architecture vision, strategy, and adoption roadmap across the organization.
  • Partner with engineering, product, operations, and business leaders to identify high-impact opportunities for AI-driven innovation and efficiency.
  • Establish architecture standards, guardrails, and best practices for AI-enabled solutions, automations, and workflows.
  • Evaluate and recommend AI platforms, tools, and technologies that align with business objectives and enterprise standards.
  • Ensure AI solutions are scalable, secure, ethical, and aligned with responsible AI principles.
  • Support architects, developers, and technical teams on AI-assisted development, solution design, governance, and adoption best practices.
Desired Qualifications
  • Experience integrating enterprise platforms and applications, including ERP systems such as NetSuite.
  • Previous professional experience in the insurance or telecommunications industry.
  • Familiarity with responsible AI governance, security, compliance, and change management practices.
  • Experience leading cross-functional teams on AI productivity tools and enterprise AI adoption strategies.
  • Experience collaborating with customers, partners, or vendors to deliver technology solutions.

About the company

Likewize provides protection and support for technology across brands, carriers, banks, and consumers. It offers insurance, warranties, repairs, trade-ins, recycling, and premium tech services, bundled together to cover the full tech lifecycle. It coordinates logistics and resolution through a global network of partners and service centers in over 30 countries, handling around 250 million tech issues each year. Its goal is to keep lives uninterrupted by delivering comprehensive protection and convenient support.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$566M

Headquarters

Southlake, Texas

Founded

1997

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Simplify's Take

What believers are saying

  • Newegg expanded Likewize protection plans in 2026 across more product categories.
  • ACG selected Likewize on May 7, 2026, signaling channel momentum.
  • The Bristol £50 million innovation lab strengthens AI and automation differentiation.

What critics are saying

  • Patent Armory's December 18, 2024 routing suit targets Likewize's customer-routing infrastructure.
  • Revelio data shows headcount slipped to roughly 2,120 by March 2026.
  • A major carrier or OEM contract loss would cripple claims flow and valuation.

What makes Likewize unique

  • Likewize spans insurance, repairs, trade-ins, recycling, and premium tech support globally.
  • Ryan O'Hara took over March 11, 2025, bringing consumer-services operating discipline.
  • The April 29, 2025 Speedperform deal adds AI-driven customer-support capability.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-4%
PR Newswire
Apr 29th, 2025
Likewize Acquires Speedperform to Boost AI-driven Customer Support Capabilities

/PRNewswire/ -- Likewize, a global leader in device protection, repairs, and premium technical support, today announced the acquisition of Speedperform, a...

AI Magazine
Apr 29th, 2025
Likewize Acquires Speedperform to Boost AI-driven Customer Support Capabilities

DALLAS, April 29, 2025 /PRNewswire/ - Likewize, a global leader in device protection, repairs, and premium technical support, today announced the acquisition of Speedperform, a pioneer in AI-driven customer support.

PR Newswire
Mar 11th, 2025
Likewize Announces Appointment Of Ryan O'Hara As Chief Executive Officer

DALLAS, March 11, 2025 /PRNewswire/ -- Likewize, a leading global provider of tech protection and support, today announced the appointment of Ryan O'Hara as Chief Executive Officer, effective immediately. Mr. O'Hara succeeds Rod Millar, who has served as CEO since 2019.Mr. O'Hara is a proven and accomplished leader, having previously served as CEO of several high-growth companies, including 2-10 Home Buyers Warranty, Shutterfly, Realtor.com, and The Topps Company. Throughout his career, he has successfully led these organizations to long-term, sustainable growth, working closely with his teams to drive innovation, operational excellence, financial discipline, and customer-centricity. Mr

Morningstar
Mar 11th, 2025
Likewize Announces Appointment of Ryan O'Hara as Chief Executive Officer

DALLAS, March 11, 2025 /PRNewswire/ - Likewize, a leading global provider of tech protection and support, today announced the appointment of Ryan O'Hara as Chief Executive Officer, effective immediately.

AIM Group
Mar 5th, 2025
Alchemy appoints John Doughty as SVP of global partnerships

Doughty joins Alchemy from Likewize (formerly BrightStar), where he was president of global product, design, marketing, client ops and U.S. sales and business development.