Client Services Administrator - Shareholder Communications
About the job
- Very detail oriented, with the ability to multitask and strong time-management, follow-up, and organizational skills.
- Solid writing skills and willingness to submit a writing sample.
- Ability to think critically, interpret requests from coworkers, clients, and shareholders, and identify errors.
- Bachelor's degree preferred, but not required.
- High attention to detail and quality control, including reviewing work before sending.
- General typing and computer skills, with experience using Microsoft Word, Excel, Outlook, and Internet Explorer.
- Ability to work with multiple people or groups to build a common and satisfactory response to shareholder inquiries.
- Answer shareholder inquiries received in writing or by email.
- Perform account maintenance updates.
- Draft responses to escalated shareholder inquiries on behalf of the management team and prepare letters advising shareholders of additional information needed to complete requests.
- Perform daily duties within guidelines set by supervisors, management, the company, the SEC, and the STA.
- Research transfer reject processing, status follow-up, lost certificate applications, corporate action follow-up, replacement check inquiries, and updates to 1099s, W-8s, and W-9s.
- Complete research items initiated by clients, shareholders, and coworkers, including identifying the root cause of each item and reporting the solution for each case.
- Draft freehand responses to inquiries or possible critical issues.
- Recommend improvements to forms and processes.
- Perform other duties and responsibilities as assigned.
- Perform the work with respect for client privacy, accuracy, speed, and dependability.
About the company
Broadridge provides essential financial services infrastructure that powers the global markets by handling high-volume communications, proxy voting, investor communications, and trade processing for public companies, investors, and financial institutions. Its platforms deliver secure, regulated software and services that automate and manage complex financial workflows in wealth management, data services, and trading. It stands apart as an independent company with roots in ADP and a broad, end-to-end suite of capabilities—from governance and communications to trading support and data—that has grown through acquisitions. The company’s goal is to be the backbone of financial services, enabling governance, trading, asset management, and investor communications at scale, while expanding into data, digital assets, and AI-enabled solutions.
Company Size
10,001+
Company Stage
IPO
Headquarters
Town of North Hempstead, New York
Founded
1962
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Simplify's Take
What believers are saying
- FY2026 recurring revenue rose 8%; management guided 6%-8% growth for FY2027.
- September 2026 launches with U.S. wealth firms and Korea signal expanding digital-asset adoption.
- October 2026 added Srinivas Tallapragada, sharpening enterprise-cloud and AI execution.
What critics are saying
- Broadridge's 2027 guidance implies slower growth after FY2026's 8% recurring revenue expansion.
- Tokenized-equity governance at Galaxy and KSD stays pilot-heavy, delaying meaningful revenue through 2027.
- DTCC, Nasdaq, or banks can build blockchain-native rails and bypass Broadridge's proxy tollbooth.
What makes Broadridge unique
- Broadridge controls proxy voting rails; 2026 KSD MOU extends that moat into Korea.
- Broadridge processed over $18 trillion daily and 8 billion communications annually in 2026.
- Broadridge spans wealth, GTO, and on-chain governance across traditional and tokenized securities.
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Benefits
Remote Work Options
Hybrid Work Options
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↓ -4%1 year growth
↓ -4%2 year growth
↓ -4%S&P Global has led a strategic investment in Kaiko, extending the company’s Series B to $110 million. The funding will accelerate Kaiko’s regulated data infrastructure for digital assets and tokenized markets, with leading financial institutions joining a new Strategic Industry Working Group.
Broadridge nominates Srinivas tallapragada to its Board of Directors. Amit Zavery to Step Down After 7 Years of Service NEW YORK, October 1, 2026 - Broadridge (NYSE: BR), a global Fintech leader, today announced that it had nominated Srinivas D. Tallapragada for election at its upcoming 2026 Annual Meeting. Broadridge also announced that Amit Zavery will be stepping down from the Broadridge Board of Directors after the same meeting following more than seven years of service as a Broadridge Director. "We are excited to be adding Srinivas to the Board," Eileen Murray, Chairperson of Broadridge's Board said. "He will bring his deep enterprise technology expertise and customer-focused perspective to our Board, providing valuable insights into how technology investment translates into innovation, resilience, and sustainable growth at scale." "On behalf of the entire Board and management team, I want to thank Amit for his many years of service to Broadridge," said Tim Gokey, Chief Executive Officer and Director of Broadridge. "His experience and perspective have been invaluable to the Board." Mr. Tallapragada currently serves as Special Advisor to the CEO of Salesforce, Inc. He joined Salesforce in 2012 and held several leadership positions, including President, Chief Engineering and Customer Success Officer from February 2025 to August 2026 and President and Chief Engineering Officer from December 2019 to February 2025. During his 14-year tenure with Salesforce, he led the global teams responsible for engineering, cloud infrastructure, cybersecurity, and professional services, and helped shape the company's technology, product innovation, AI, and customer success strategies. Prior to joining Salesforce, Mr. Tallapragada held senior engineering and product leadership roles at SAP Labs Inc. and Oracle Corporation. He serves on the board of directors of GoDaddy Inc. About Broadridge Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. Broadridge Financial Solutions, Inc. power investing, governance, and communications for its clients - driving operational resiliency, elevating business performance, and transforming investor experiences. Its technology and operations platforms process and generate over 8 billion communications annually and underpin the daily average trading of over $18 trillion in tokenized and traditional securities globally. A certified Great Place to Work(R), Broadridge is part of the S&P 500(R) Index, employing approximately 16,000 associates in 28 countries.
Broadridge appoints Theo Golden as Head of Tokenized Product, International. * People Moves * 29.09.2026 10:57 am Broadridge, today announced the appointment of Theo Golden, CFA as Head of Tokenized Product, International, a newly created role. Golden will lead tokenized product development across Broadridge's international markets, helping global clients adopt compliant, interoperable digital asset solutions at scale. "Tokenization is moving mainstream, and clients need infrastructure that can make tokenized products work compliantly at scale," said Mark Nichols, Co-President, Digital Assets, Broadridge. "Theo combines deep experience in traditional finance with a proven ability to build first-of-its-kind tokenized products in a regulated environment. His client perspective and product expertise will be instrumental as we extend Broadridge's digital asset leadership to international markets." Golden will focus on designing, building and bringing to market tokenized products across capital markets, funds and tokenized assets. He will also support Corporate Development with mergers and acquisitions and strategic venture investment activity in digital assets. "I am excited to join Broadridge at a pivotal time for tokenization," said Theo Golden, CFA, Head of Tokenized Product, International, Broadridge. "Global markets are moving quickly as frameworks for tokenized funds and securities evolve. Broadridge is exceptionally well positioned to deliver the trusted, resilient and interoperable infrastructure clients need to move from experimentation to real-world adoption. I look forward to helping build solutions that address tangible client needs and unlock the promise of global, 24/7 market rails." Golden joins Broadridge from Baillie Gifford, where he served as Head of Digital Assets and built the firm's digital asset capability from the ground up. He designed its digital asset strategy, operating model and key external relationships, and launched Baillie Gifford Enhanced Yield (BAGEY), the United Kingdom's first fully native tokenized fund. Issued on Ethereum and Solana, BAGEY uses on-chain books and records as the legal source of truth while maintaining investor protections, governance and ownership rights. Prior to leading digital assets, Golden co-managed Baillie Gifford's Strategic Bond Fund and worked as a multi-asset investment analyst. A CFA charterholder, he brings direct buy-side portfolio management experience and an understanding of the operational friction investors face across dealing, settlement, servicing and reporting. Earlier in his career, he worked in journalism at Business Insider, Bloomberg and Acuris. Golden's appointment supports Broadridge's next phase of digital asset innovation, extending its expertise beyond repo into funds, assets, capital markets and trading for clients worldwide. Based in London, he reports to Nichols and will work closely with Germán Soto Sanchez, Co-President and Chief Product Officer, Digital Assets; Horacio Barakat, Head of Digital Innovation; Seha Islam, General Manager for Digital Asset Platform and On-chain Governance; Mike Sleightholme, President, International and Asset Management; and teams across Broadridge's platform pillars, business units and engineering organization.
Broadridge and Korea Securities Depository sign MOU to support modernization of proxy voting for international investors holding Korean equities. Sep 28, 2026, 16:15 ET Collaboration reflects shared intention to support a more efficient, transparent and globally competitive Korean capital market NEW YORK, Sept. 28, 2026 /PRNewswire/ - Broadridge (NYSE: BR), a global Fintech leader, and Korea Securities Depository (KSD) today announced the signing of a memorandum of understanding (MOU) that sets out the parties' mutual intention to collaborate on the modernization and enhancement of Korea's proxy voting infrastructure. This collaboration is aimed at supporting KSD's broader strategic objective of strengthening the efficiency, transparency and global competitiveness of the Korean capital market, while contributing to Korea's development as a leading capital markets ecosystem. Under the MOU, Broadridge and KSD intend to work together to support the creation of a market operating model that will: * Digitize and automate the end-to-end proxy voting process for international investors holding Korean equities; * Enhance transparency, accuracy and governance standards in line with global best practices; and * Strengthen Korea's standing as a modern, trusted and globally aligned capital markets jurisdiction. The collaboration also reflects a shared vision for advancing KSD's long-term market leadership objectives by leveraging Broadridge's deep experience and technology in similar infrastructure initiatives in other jurisdictions, while aligning with the Korean regulatory and market framework. The scope of the collaboration may be expanded over time to additional proxy-related areas. "KSD is committed to advancing a more efficient, transparent and globally connected capital market in Korea," said Yunsu Rhee, Chairman & CEO of Korea Securities Depository. "We believe this MOU will contribute to enhancing the global accessibility of Korea's capital market, increasing its appeal to international investors, and strengthening their confidence in the Korean market." "This MOU marks an important step in our relationship with KSD and our shared interest in advancing the cross-border proxy-voting experience," said Tim Gokey, CEO at Broadridge. "By bringing together Broadridge's global proxy expertise and KSD's market-infrastructure leadership, we see an opportunity to support more efficient, transparent and accessible shareholder participation in Korea's market." As Korea advances its corporate governance and capital market agenda, Broadridge and KSD may explore opportunities to address the evolving needs of international institutional and retail investors, issuers and market participants. The collaboration reflects the parties' shared interest in Korea's continued development as an accessible, globally connected and governance-focused market. About Korea Securities Depository Korea Securities Depository (KSD) is Korea's central securities depository and a key financial market infrastructure institution. Established in 1974, KSD provides core post-trade services, including securities settlement, custody, electronic registration, securities lending, collateral management and fund services, supporting the safe and efficient functioning of Korea's capital markets. KSD also connects Korea's capital market with global markets. Through its cross-border securities services and cooperation with financial market institutions worldwide, KSD supports international investment in Korean securities and contributes to enhancing the accessibility, efficiency and international connectivity of Korea's capital market. About Broadridge Broadridge (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients - driving operational resiliency, elevating business performance, and transforming investor experiences. Broadridge's technology and operations platforms process and generate over 8 billion communications annually and underpin the daily average trading of over $18 trillion in tokenized and traditional securities globally. A certified Great Place to Work(R), Broadridge is part of the S&P 500(R) Index, employing approximately 16,000 associates in 28 countries. Broadridge Contacts: SOURCE Broadridge Financial Solutions, Inc.
Broadridge has appointed Boaz Lahovitsky as President of Wealth Management. He succeeds Mike Alexander, who will remain with the company on strategic programmes. Lahovitsky brings over 20 years of experience in building and scaling advisory and platform businesses at leading financial institutions. Most recently, he served as Managing Director of Personal Advisors at J.P. Morgan, where he built the bank's hybrid-advice business for mass-affluent clients. His background also includes senior roles at Vanguard, Citi, Genpact, UBS, and Booz Allen Hamilton. Tom Carey, Broadridge's Global Head of Product and Technology, said Lahovitsky's experience across advice, technology, data, and client engagement positions him well to lead the wealth management business.