Senior Product Manager
Hi Marley
Senior Product Manager
Hi Marley
SaaS text-based insurance claims communication
Insurance plays an important role in people’s lives, providing protection and peace of mind through life’s adventures and unexpected turns. In the moments that matter, people want to know their insurer is there for them. At Hi Marley, we help insurers deliver on that promise through communication that brings greater clarity and connection to the policyholder experience.
You'll take new AI products from idea to market, then help them grow into something that lasts. As part of our New Initiatives product team, you'll find where AI can change how insurance carriers and their policyholders talk to each other, while protecting the human moments that matter most. This is a build role: you'll shape new products, not inherit a roadmap, and your work will touch how millions of people experience insurance. If you get energy from pairing brand-new technology with real customer problems, you'll love this role.
We’re in our Boston office Mondays, Tuesdays, and Thursdays to connect, collaborate, and learn together. Recurring meetings typically run between 9:30am and 4:30pm for commuter flexibility.
Don't check every box? If this role excites you, we'd still love to hear from you.
Compensation, Benefits & Perks
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of $130,200–$204,600 depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.
In addition to base pay, we support your wellbeing and growth with:
Who We Are:
Three core values guide how we work:
Life at Hi Marley combines meaningful work with clear expectations. We communicate openly and with care, stay curious, take ownership, and value every perspective. Our flexible, hybrid environment is built on trust, accountability, and mutual support—both at work and when life needs our attention.
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley provides a SaaS platform that uses text messaging to streamline insurer-to-policyholder communication during the claims process. The product integrates with insurers’ existing systems and delivers claim updates and requests via SMS to customers, helping carriers improve efficiency and satisfaction. Subscriptions are priced in tiers based on carrier size and claim volume, and the company partners with other insurtech and insurance players (e.g., Copart, Guidewire) to broaden capabilities and reach. Hi Marley differentiates itself by focusing specifically on claims-time communication through messaging and by leveraging partnerships to enhance the platform, not by offering generic communication tools. Its goal is to reduce claim handling times, improve customer experiences, and scale across the insurance market through its value-for-money SaaS solution.
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