Director Solutions Consultant

VTS is seeking a Director, Solutions Consultant, to assist and translate new business opportunities into a successful deployment plan across VTS — the platform that extends VTS into asset management and leasing.

This role sits at the intersection of sales, solution design, and implementation readiness. Once an opportunity is qualified, the Solutions Consultant becomes the solutions expert alongside the Account Executive — translating a customer’s needs into a tailored solution and, once the deal is won, into a complete solution design and implementation plan that hands off cleanly to the Implementation team. You will work predominantly through our major channel partners to start, expanding to the direct channel and other commercial clients over time, and partner closely with our sales, product, and account management teams. 

Unlike a traditional pre-sales engineer focused only on the demonstration, or an implementation manager focused only on delivery, this position helps manage the full arc of solution implementation preparedness — from qualified opportunity, through solution design, to a clean handoff to implementation, with continued check-ins through launch. 

This is a highly visible, senior individual-contributor role based in our New York office.

** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** 

What You'll Do

• Partner with the Account Executive as the solutions expert for complex and strategic deals, acting as the subject matter expert and partnering with customers to drive maximum value from our products
• Develop expert-level command of the feature set and tailor product messaging and demonstrations to each customer’s workflows and goals
• Solution discovery: take ambiguous, complex requirements, define them with customers and stakeholders, and shape them into a clear, cohesive solution
• Support our Account Executives with business and technical requirements, solution positioning, scoping, and alignment
• Aggregate everything learned during the sale into a single solution design — requirements, the technologies and features being deployed, and the rollout schedule — documented in the deal journal
• Produce a complete, unambiguous handoff package so the Implementation team can execute without rework
• Review the plan with Implementation at kickoff and stay engaged through deployment with defined check-in points to keep projects on track
• Collaborate day-to-day with Sales, Product, QA — primarily in Salesforce, with exposure to tools such as Jira and Airtable
• Serve as a trusted advisor to customers and internal stakeholders, and evangelize the vision across the commercial real estate ecosystem

What We're Looking For

• 3–5+ years in a pre-sales or solutioning role — Solutions Consultant, Sales Engineer, Technical Account Manager, Pre-Sales Consultant, or a Customer Success Manager ready to move into pre-sales
• SaaS background required, with a proven track record of playing the solutions/pre-sales role well and telling a compelling product-to-value story (the industry it was in matters less than how well you did it)
• Exceptional client-facing and facilitation skills — personable, credible with executives, and able to command a room and drive a meeting
• Highly process and project management oriented, able to manage complex solution definition end-to-end and bring structure to ambiguity
• Strong problem-solving skills, with the ability to translate technical capability into measurable business value
• Ability to ramp quickly on the platform
• Comfortable working in Salesforce; exposure to implementation or ticketing tools such as Jira or Airtable a plus
• Commercial real estate or proptech experience a plus
• New York–based, able to work from our office and travel up to ~25% (a few days per month for client meetings and QBRs)