Project Manager

Job Description: 

The Project Manager (PM) is responsible for coordinating and executing small to mid-size technical projects within Copeland’s Cold Chain Professional Services organization. In this role, you will support food retail customers with a primary focus on controls, monitoring, commissioning, and field service–driven project execution. The PM manages projects from intake through closeout, ensuring scope, schedule, cost, quality, and safety requirements are met. You will operate within a matrixed delivery organization, partnering closely with Field Services, Technical Services, Project Engineering, Sales, Supply Chain, and Finance to ensure successful project outcomes. This position reports to the Manager, Project Execution. 

AS A PROJECT MANAGER, YOU WILL: 

Project Execution 

• Manage assigned projects from initiation through closeout, ensuring delivery aligns with approved scope, schedule, budget, and quality standards. 

• Coordinate internal and external resources to support field execution, including Field Service Managers, Technicians, Project Engineers, and subcontractors. 

• Ensure project documentation is complete and maintained throughout the lifecycle. 

Financial & Operational Management 

• Track and manage project financials, including revenue, cost, margin, labor, and material usage. 

• Maintain accurate project schedules, logs, forecasts, and closeout documentation. 

• Support monthly forecasting activities and provide inputs to S&OP related to upcoming labor demand or equipment volume. 

• Identify opportunities to optimize labor and material usage while maintaining scope integrity. 

Customer & Stakeholder Engagement 

• Serve as the primary point of contact for day-to-day project communication with customers. 

• Provide clear, timely project status updates and escalate risks or issues as needed. 

• Develop working relationships with customers and internal stakeholders by understanding project requirements and success criteria. 

• Act as a technical liaison in coordination with engineering and technical teams. 

Coordination & Team Support 

• Provide guidance and day-to-day direction to Project Coordinators as assigned. 

• Collaborate closely with Field Service Managers and Technicians to ensure field execution aligns with scope, standards, and safety requirements. 

• Participate in account meetings, internal project reviews, and continuous improvement initiatives. 

PMO & Process Adherence 

• Execute projects in accordance with PMO governance, standard work, and Copeland processes. 

• Maintain project data in required systems and tools. 

• Contribute to lessons learned and continuous improvement efforts. 

Daily & Monthly Activities 

• Review active projects and update status, risks, and schedules. 

• Intake new projects and validate scope, assumptions, and execution plans. 

• Attend customer and internal account meetings and adjust plans based on outcomes. 

• Track upcoming work and capacity needs across assigned accounts. 

• Proactively identify issues and recommend solutions. 

REQUIRED EDUCATION, EXPERIENCE, & SKILLS: 

• Bachelor’s degree or equivalent practical experience. 

• Experience in project coordination, project management, or technical field service environments. 

• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint). 

• Ability to travel up to 25% based on project and customer needs. 

• Commitment to safety and compliance in field environments. 

• Ability to support field-based projects, including visits to customer sites as needed. 

• Ability to work in a fast-paced, customer-facing environment with multiple active projects. 

PREFERRED EDUCATION, EXPERIENCE, & SKILLS: 

• 3–5+ years of experience supporting HVACR, controls, refrigeration, or technical services projects. 

• Experience working with food retail customers. 

• Familiarity with PMO-driven environments and standardized project controls. 

• CAPM, PMP, or demonstrated project management proficiency. 

• Strong written and verbal communication skills. 

Collaboration First Hybrid Work Arrangements:  

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers. 

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