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VML

Global marketing automation, personalization, and CRM

Managing Director - Delivery

Program ManagementConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$100k - $230k

About the Job

Requirements

  • At least 12 years of experience in delivery or program leadership, PMO, and/or client leadership, ideally in an agency or consulting setting, with a proven track record of establishing and leading successful program management teams.
  • Hands-on SAFe evolution experience, including demonstrated experience and certification at Large Solution and/or Full SAFe, and the ability to adapt the framework to a complex, multi-track program.
  • Enterprise or cross-track program leadership experience on large, multidisciplinary programs blending enterprise technology, product, and integrated creative, including digital and traditional work.
  • Familiarity with cloud migration, such as AWS, and regulated or federal compliance environments, and the discipline to lead against externally mandated deadlines. Direct government or defense experience is a strong plus.
  • Financial and pricing rigor, including defensible estimation, rate and scope discipline, profitability and utilization management, and the ability to defend cost under external scrutiny.
  • Partnership and vendor management across multiple technology and platform partners.
  • Strong PM operations skills, including effective meeting management, actionable next-step capture, prioritization, and operational rigor.
  • Interest in AI and how to leverage it as a delivery tool.
  • Familiarity with tools such as Smartsheet, Excel, Monday.com, Workday, and Jira.

Responsibilities

  • Lead, coach, and grow the Delivery capability; serve as the clear point of leadership for the program management team by driving coordination, coaching proactive problem-solving, and championing the work and the team.
  • Partner with Account, Strategy, Product, and Enterprise Solutions leads to keep the broader program aligned.
  • Own the enterprise, cross-track view; identify and manage dependencies across the program, inform roadmaps and milestones with a strategic lens, and drive cross-track flow-down so planning commitments are executed.
  • Surface delivery gaps early, drive required decisions and tradeoffs, establish a credible path back to delivery, provide a clear escalation path for critical issues, and drive progress with urgency.
  • Lead evolution of the SAFe practice from Essential to Large Solution or Full, adapting it to the program and delivery outcomes.
  • Convert strategy into an actionable plan with a timeline, defined roles, sequenced steps, and governance for rollout and follow-through; leverage AI where possible to optimize delivery and efficiency.
  • Provide leadership through the scope-planning cycle during significant budget growth while navigating parallel resource constraints.
  • Own defensible estimate generation and pricing discipline, including rates, assumptions, and scope under close cost scrutiny; model the enterprise impact to connected initiatives as scope expands or contracts.
  • Manage program profitability, resource allocation, burn rates, budgets, and reconciliations.

Desired Qualifications

  • Direct government or defense experience.

About the Company

VML

Global marketing automation, personalization, and CRM

VML MAP is a global marketing services and technology partner that serves as a center of excellence for Marketing Automation, Personalization, Loyalty, Agentic AI, and CRM at scale. It helps brands humanize the relationship with customers by delivering data‑driven, personalized content across all channels and industries, leveraging a multi-disciplinary team across consulting, data & AI, content & creative, identity & 1to1, paid media, technology & platform, operating models & processes, and operations. The company operates from 14 offices worldwide, with a mission to scale efficient, measurable experiences that drive business success. Distinguishing factors include its global, diverse team; integration of marketing technology with AI capabilities; and a focus on end-to-end, interoperable solutions rather than isolated campaigns.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Kansas City, MO
Founded
1992

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