Customer Experience Specialist
About the job
- At least 1 year of customer service and/or sales experience with a proven track record of meeting and exceeding goals.
- Passion for Tesla’s mission and innovations in personal transportation, and the ability to keep up with electric vehicle industry trends and local incentives.
- Ability to understand and convey business issues and technical concepts.
- Strong communication skills, attention to detail, organization, reliability, and team mentality.
- Proficiency with Microsoft Office Suite and customer relationship management tools.
- Ability to work evening hours, weekends, and holidays in a retail environment.
- Valid driver’s license required.
- Engage walk-in guests promptly and personally, opening the conversation and ensuring they feel welcome.
- Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their purchase intent and timeline, building a complete and personalized customer profile.
- Answer questions and educate guests, curating a tailored product experience, including demonstration drives and Full Self-Driving demonstrations aligned with their interests.
- Conduct delivery orientations that highlight key features and benefits so new owners feel confident and excited about their vehicle.
- Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers.
- Provide a high level of customer service to current and future owners.
- Perform additional tasks as assigned to meet business needs.
- A notary license is preferred for roles in Arizona, Georgia, Hawaii, Iowa, Indiana, North Carolina, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Vermont, and Washington. Tesla will assist with obtaining a license if notary support is required.
About the company
Tesla designs and sells electric vehicles and renewable energy products. Its cars (Model S, 3, X, Y, and Roadster) run on battery power, with a semi-autonomous Autopilot driving system and a global network of fast-charging stations called Superchargers. The company also provides solar panels, Solar Roof, and energy storage products (Powerwall, Powerpack, Megapack) to generate and store clean energy for homes and businesses. Tesla operates with a vertically integrated model, manufacturing key components (batteries, drivetrains) and selling directly to customers via its website and stores, while earning revenue from vehicle and energy product sales and regulatory credits. Its goal is to speed up the world’s transition to sustainable energy by combining mobility and energy solutions in one ecosystem.
Company Size
10,001+
Company Stage
IPO
Headquarters
Austin, Texas
Founded
2003
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Simplify's Take
What believers are saying
- October 2, 2026 deliveries beat estimates by roughly 25,000 vehicles.
- September 29, 2026 Tesla secured $30 billion credit lines for Cybercab, Optimus, Semi.
- September 24, 2026 Semi production began; October 15 Roadster reveal sustains investor excitement.
What critics are saying
- October 2026 AI5 memory cuts expose Tesla to DRAM shortages and Optimus delays.
- August 4, 2025 securities suit and Florida verdict keep Autopilot liability front-page.
- September 2025 tax-credit expiration pulled forward demand, risking weaker Q4 vehicle sales.
What makes Tesla unique
- Tesla vertically integrates vehicles, batteries, software, charging, and energy storage.
- October 2, 2026, Tesla delivered 486,000 vehicles and deployed 13.7 GWh storage.
- Tesla's Supercharger network and direct sales lock customers into its ecosystem.
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Benefits
Remote Work Options
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↓ -1%Tesla has redesigned its AI5 chip to use 96GB of RAM instead of the originally planned 144GB, a reduction of one-third. Elon Musk stated this was "the only way to get enough volume for Optimus production" and reduces costs. The redesign indicates the memory shortage has spread beyond data centres into robotics. Micron Technology's chief financial officer Mark Murphy said he has "no line of sight" for when the current memory shortage will ease. Micron's gross margin increased from 2.7% in fiscal 2023 to 80.7% in fiscal 2026. Consensus from 35 analysts expects Micron's revenue to reach approximately $275 billion in fiscal 2027, up from $133 billion in fiscal 2026. The main risk is that other chip designers may follow Tesla's example and find they need less memory than anticipated.
Tesla has rescheduled its long-awaited Roadster reveal to 15 October, moving from the original 1 October date due to weather concerns. The event must be held outdoors, likely to accommodate SpaceX thruster demonstrations. The supercar was first announced in 2017 with a promised launch "a few years away". Tesla collected $50,000 deposits from buyers, with the vehicle priced at around $200,000. Production could take a year or longer after the reveal. The Roadster is unlikely to significantly impact Tesla's revenue. The company delivered 480,126 vehicles in Q2, up 25% year-over-year, generating $28.2 billion in revenue. However, operating income fell 57% to $398 million. Tesla is investing heavily in AI and other projects, with capital expenditures more than doubling to $5.8 billion in Q2.
Tesla shares climbed 4.65% to $370.59 after reporting third-quarter deliveries of 486,532 vehicles, beating Wall Street estimates by approximately 25,000 units. Trading volume reached 53.9 million shares, 39% above the three-month average. The Model 3 and Y accounted for 478,237 deliveries. The strong performance came despite federal EV tax credits expiring in September 2025. The S&P 500 rose 0.74% whilst the Nasdaq Composite gained 1.19%. Rivals Rivian and Lucid declined 3.12% and 1.43% respectively, though Rivian also reported record quarterly deliveries. Investors are now focused on Tesla's upcoming October earnings report and whether the delivery momentum translates into strong revenue guidance.
Tesla has won approval from the US Securities and Exchange Commission for a new retail voting plan that allows investors to automatically cast their proxy votes in line with management recommendations. The SEC approved Tesla's proposal on 29 September, the same day the company submitted its letter. Tesla says the plan addresses low retail investor turnout, which stands at around 30% compared with 77% for institutional investors. The company spent more than $2 million pursuing small shareholder votes at its last two annual meetings. The approval applies to any company wishing to implement similar measures. Critics, including shareholder activists, argue the change will reduce their influence over corporate decisions. The plan builds on a similar programme introduced by Exxon last year.
Tesla and SpaceX shares rose Wednesday after ARK Invest CEO Cathie Wood said Elon Musk was "working all angles" with US President Donald Trump and Chinese President Xi Jinping regarding a potential merger between the companies. Tesla closed 0.6% higher at $354.81, whilst SpaceX gained 1.1% to $150.86. Wood identified China as a major hurdle to any deal, given SpaceX's national security role and Tesla's substantial Shanghai operations. US government sales accounted for 20.9% of SpaceX's 2025 revenue, whilst China represents about a fifth of Tesla's sales. Musk denied reports of a possible separation of Tesla's China business. ARK continued buying both stocks, purchasing 48,352 Tesla shares and 9,112 SpaceX shares worth approximately $1.3 million on Tuesday.