Employee Relations Specialist
Gopuff
Employee Relations Specialist
Gopuff
Direct-to-consumer delivery of convenience items
Gopuff is seeking an Employee Relations Specialist to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws.
You will partner closely with business leaders, the P&C team, and Legal to foster a fair, compliant, and inclusive work environment.
This role requires heavy travel to major markets and locations regionally. You can expect up to 50 - 75% travel.
Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.
Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues
Document findings and write investigation summaries to be maintained in ThinkLP.
Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).
Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation
Perform other related duties as required.
3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field or frontline operations.
Bachelor’s degree preferred.
Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).
Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues
Ability to work cross-functionally with various departments
Able to multitask, prioritize, and manage time efficiently
Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.
Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.
Proficiency in computer usage, email, and Google Suite
GoPuff is a digital delivery service that brings a wide range of everyday items directly to customers’ doors, including convenience items, snacks, beverages, and even alcohol. Customers place orders through the GoPuff app or website, and GoPuff handles inventory and delivery through its own network, charging for the items plus a delivery fee. Revenue comes from product sales and delivery charges, with occasional discounts and promotions to attract shoppers. Unlike many rivals, GoPuff emphasizes rapid, door-to-door delivery across a broad product lineup, relying on its own stock and logistics to speed up service. The company aims to make it fast and easy for people to get daily essentials without leaving home.
Explore more opportunities at Gopuff