M

METRO/MAKRO

Wholesale food for HoReCa and traders

Deputy Head of Inside Sales

Account ExecutivePosted on Nov 9
Full-timeDortmund, GermanyIn-person

About the Job

Requirements

  • Completed vocational training in trade or gastronomy, such as wholesale merchant, restaurant specialist, or cook.
  • Experience in telephone sales and gastronomic expertise.
  • Communication skills, sales aptitude, and the ability to build networks.
  • Customer, service, and quality orientation, friendliness, and the ability to adapt quickly to conversation partners.

Responsibilities

  • Represent the department head during absences and support their duties, including coaching and training employees.
  • Provide friendly, knowledgeable, customer-oriented telephone support to customers in the assigned area through inbound and outbound calls.
  • Inform customers about current offers and promotions and advise them on the product range and digital services.
  • Work with customer management in field sales, the wholesale market, and delivery teams to support customer retention and new-customer acquisition.

Desired Qualifications

  • Initial leadership experience.

About the Company

METRO/MAKRO

Wholesale food for HoReCa and traders

METRO supplies food and related products to professionals, including hotels, restaurants, caterers (HoReCa) and independent traders, through large physical stores and a delivery network. Its product access combines in-store shopping with Food Service Distribution (FSD) and a digitally connected experience, plus METRO MARKETS, an international online marketplace for professional customers that has grown since 2019. The company’s approach extends across more than 30 countries and relies on a multichannel model to reach about 15 million customers, supported by a workforce of over 85,000 and a 2023/24 sales figure of €31 billion. METRO prioritizes sustainability and reports recognition from indices like MSCI, Sustainalytics and CDP. The goal is to meet professional customers’ needs with reliable, scale-enabled wholesale distribution and digital marketplaces that enable efficient purchasing while expanding international reach.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Düsseldorf, Germany
Founded
1964

Recently Posted Jobs

Explore more opportunities at METRO/MAKRO

See more jobs