Customer Service Team Leader

Job Description

Reporting to the Customer Service Manager, the Customer Service Team Leader is an integral member of our customer facing team and will coordinate and supervise the store operational functions in support of the store culture and the delivery of profitable sales growth. 

Key Responsibilities 

• Develop the knowledge and capability of the operations team using the coaching model and development framework 

• Supervise effective and efficient administration process and systems, ensuring compliance to core policy and standard procedures.  

• Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety, including in-store process, incident reporting and training. 

• Manage multi-channel fulfilment in line with procedures, including online, commercial and click & collect orders.  

• Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.  

• Contribute to The Good Guys brand and store experience to the highest standards through quality merchandising, instore marketing and presentation.  

• Build and maintain effective working relationships with internal and external stakeholders.  

• Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities. 

Qualifications

Key Competencies for Success in This Role

• Customer Focus- Does everything through eyes of the customer.
• Drives Results- Consistently achieves results, even under tough circumstances.
• Develops Talent- Identifies and develops talent to build careers and meet organisational goals.

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!