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Zocdoc

Online healthcare marketplace with doctor bookings

Manager – Provider Data Operations

Business OperationsConfirmed live in the last 24 hours
Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's or master's degree from a reputed institution with a strong academic record is required.
  • At least 9 years of experience in data or business operations, analytics, or research is required.
  • At least 2 years of experience managing and coaching people, including 10 or more direct or indirect reports, in operations or customer service teams is required.
  • Experience scaling teams and operations, including hiring, process reengineering, and leading team leads, is required.
  • Familiarity with Microsoft Excel, Google Sheets, and Google Apps Script is required.
  • A track record of using artificial intelligence or advanced automation to improve workflow efficiency is required.
  • Ability to guide teams in adopting artificial intelligence tools and integrating them into day-to-day operations, moving from experimentation to sustained impact, is required.

Responsibilities

  • Lead a team of 20–30 researchers, associates, senior associates, and team leads, and own end-to-end performance across productivity, quality, service-level agreement adherence, and operational reliability.
  • Ensure consistent delivery through oversight, prioritization, and removal of execution roadblocks.
  • Own medium-sized projects and cross-functional initiatives, driving timelines, stakeholder alignment, and measurable outcomes.
  • Partner with Product, Engineering, Sales, and other stakeholders to resolve systemic issues and improve workflows.
  • Manage capacity planning and prioritization across monthly and quarterly horizons.
  • Anticipate future skill and resource needs, and align team structure with evolving business demands and strategic goals.
  • Coach and develop individual contributors and team leads through structured feedback, performance reviews, and targeted development plans.
  • Build a talent pipeline through hiring and retention, and create a high-engagement, recognition-driven environment.
  • Use data and performance insights to identify trends, risks, and opportunities, and translate insights into improvements to efficiency, quality, and team effectiveness.
  • Identify and drive opportunities to use artificial intelligence and automation across workflows.
  • Partner with Artificial Intelligence, Product, and Engineering teams to design, test, and scale solutions that reduce manual effort, improve data quality, and increase operational throughput.
  • Guide the team in adopting artificial-intelligence-driven tools and transitioning from manual processes to scalable systems.
  • Translate high-level objectives into actionable team plans, reinforce priorities, manage trade-offs, and maintain alignment during change or ambiguity.
  • Represent team needs in leadership and cross-functional forums.
  • Build relationships across functions, balance competing priorities, align stakeholders around shared goals, and navigate ambiguity to keep the team focused on outcomes.

Desired Qualifications

  • Familiarity with Salesforce, SQL, business intelligence tools such as Tableau or Power BI, or automation platforms is preferred.
  • A background in U.S. healthcare, U.S. insurance, or healthcare technology companies is preferred.
  • Experience working across global or cross-time-zone teams, particularly India and the United States, is preferred.

About the Company

Zocdoc

Online healthcare marketplace with doctor bookings

Zocdoc is an online healthcare marketplace that helps patients find medical professionals by specialty, location, and insurance, and book appointments through a website or mobile app. Users search, compare, and schedule visits, including telehealth options, while providers pay a subscription to be listed and may access premium features and services to manage their practice and attract more patients. The platform combines a searchable directory with real-time booking and insurance filtering, offering practice management tools to providers and an easy appointment experience for patients. Its goal is to improve access to medical care by streamlining the appointment process and expanding patient acquisition for doctors and other healthcare providers.

Company size
1,001-5,000
Company stage
Growth Equity (Venture Capital)
Total funding
$373.9M
Headquarters
New York City, New York
Founded
2007

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