IT Operations Engineer

Job Description

Keep our digital world running smoothly as an IT Operations Engineer, safeguarding the seamless performance of high-traffic global platforms. 

The IT Operations team is primarily focused on providing support to the production IT service, comprising all customer facing products and critical internal Business systems. 

As an IT Operations Engineer, you play a pivotal role in responding to, investigating, escalating, and resolving critical incidents and technical changes that impact our services. 

Working alongside talented colleagues, you tackle complex technical puzzles and maintain the reliability of advanced infrastructure systems. 

Whilst this is an IT based role, prior technical experience is not a prerequisite, as all relevant training will be provided.

Qualifications

• Advanced analytical and root-cause troubleshooting capabilities
• Hands-on proficiency with Windows Server and Linux operating systems
• Autonomous management of complex technical tasks
• Proactive, with the ability to make and act on decisions when under pressure
• Rapid acquisition of complex technical workflows
• Proven ability to handle multiple high-priority technical issues simultaneously

Additional Information

• Swift handling of early warnings raised via observability platforms and alarm consoles according to agreed policies 
• Prompt response to service-affecting incidents through appropriate logging, investigation, and resolution 
• Execution of daily tasks designed to keep production systems functioning correctly 
• Direct engagement with senior managers and stakeholders during escalated issues 
• Accurate recording of requests for change and incidents within the Helix ticketing system 
• Rigorous assessment of system or procedural changes to provide prompt feedback 
• Careful coordination of planned maintenance work while checking for scheduling clashes 
• Effective control of services by disabling, enabling, retracting, or re-advertising infrastructure 
• Clear communication with stakeholders at key times to ensure schedule adherence 
• Frontline service delivery acting as the primary point of contact for production infrastructure 

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.