Field Service Engineer 2

Overview

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

Because while we may not be at a patient’s bedside, their health is still in our hands.

Our Field Service Engineer is responsible for the quality service of Spacelabs products and for customer satisfaction within an assigned territory. Works under Regional Manager and performs duties in compliance with established procedures. Excellent technical and communication skills are needed to positively interact with customers and company personnel. Successful candidates will be self-motivated, who can manage their time and schedules independently; will also possess analytical/technical abilities and basic business acumen and effectively communicate at all levels of the organization.

***This field position is based in the north region covering all of Missouri, southern Illinois, and western Kentucky. It requires approximately 50% local travel and 50% overnight travel within the territory and region.***

Responsibilities

• Install, update, modify and relocate Spacelabs products in accordance with policies, procedures and approved technical documents, publications, and Quality Management Systems requirements.
• Work autonomously with little to no direction except when working under the supervision of other FSEs
• Perform all assigned preventative maintenance, corrective maintenance, any updates/upgrades to device’s software and provide necessary records to hospitals and Regional Service Manager.
• Successfully complete all Spacelabs Product training.
• Act as liaison with global technical support departments for product introduction, evaluation, and major troubleshooting assignments.
• Respond to all assigned customer service calls within the required timeframe and apply corporate policy guidelines.
• Support Regional Service Manager and region in achieving assigned Operating profit goals, including by promoting sales of service contracts, billable services, and Spacelab’s products and offerings.
• Provide assistance with “on the job training” of all regional new hires; responsible for mentoring new FSEs and field installation associates and support the business as needed.
• Collaborate with Regional Service Managers and Contract Specialist in generating service quotations for customer on new business agreement or service renewals.
• Support sales efforts by assisting with pre-sale configurations, consultations, equipment demonstrations and clinical evaluations.
• Submit accurate and complete reports in a timely manner regarding expenses, timecards and service call reports to drive KPI initiatives.
• Complete all required technical training classes (remotely or at Spacelabs Snoqualmie location) to be within compliance for servicing Spacelabs devices.
• Continue technical development, e.g. seek out new training to keep up with technology as it changes.
• Control and maintain assigned Spacelabs assets in accordance with policies and directions.
• Duties may be modified or assigned at any time to meet the needs of the business.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic or computer technology; or equivalent military training and/or; experience.
• 2+ years of experience as an Field Service Engineer or equivalent field service or similar experience.
• Understanding of computer skills including, Microsoft Windows, Customer Relationship Management (for example SAP R/3, Microsoft Dynamics CRM, Oracle), MS Office products (Word, Excel, Visio and Power Point).
• Basic understanding of networking, preferred.
• Successful completion of Spacelabs product training required. Must become fully competent in the application and operation of all assigned products and systems.
• Must be competent in the field service role and comfortable in hospital situations.
• Work various shifts as deemed necessary for successful installation, training, and support.
• Required to register with a vendor credentialing service.  As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at customer site.  May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.
• Must maintain a good driving record and be insurable per company policy. Observe all applicable company safety policies and practices.
• Use of computer: 15%.
• Approximately 50% local travel and 50% overnight travel within the territory and possibly the region utilizing different modalities (automobile/airplane) to fulfill the business need.
• Participation in an on-call rotation and periodic mandatory overtime may be required.
• May require crawling, kneeling, working in confined spaces and/or on a ladder; often working as sole Spacelabs representative at customer sites
• May need to do work overhead in these conditions while moving and/or lifting items such as test equipment, tools, and cables weighing up to 50 pounds, using proper lifting techniques; material moving equipment may be used in some cases.
• Must be able to work in the United States without visa sponsorship (now or in the future). 

Please review our benefits here: Life at OSI

Pay may range from $31.25 to $37.00 per hour

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veteran

Know Your Rights

Poster Link:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.