Senior Contract Manager
SITA
Senior Contract Manager
SITA
Global travel IT solutions for airlines
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
ABOUT THE ROLE:
The Senior Contract Manager will be accountable for the end-to-end management of contracts and/or key customers in support of business objectives and business growth throughout the life cycle of the contract for a specific portfolio. Accountable for delivering and implementing the full range of contract activities following contract management best practices policy and process throughout the organisation in support of standard tailored or complex bids during pre-sales and post sales phases.
As Senior Contract Manager you will not only bring expertise in Contract management, but also play a critical role in driving transformation and innovation within Europe Business Unit. Being able to successfully support Europe Business Unit wider vision, it requires the ability to have an entrepreneurial mindset, Customer-Centric Thinking & digital efficiency.
WHAT YOU WILL DO:
Contract Review, Negotiation & Lifecycle Management
Lead the management of customer contracts from opportunity and bid stages through contract execution, delivery, contract amendments, and closeout.
Lead the review, drafting, and negotiation of customer contracts, amendments, extensions, and related contractual documents.
Develop negotiation strategies that protect the organization's contractual position while supporting business objectives.
Support contract implementation activities to ensure contractual requirements are understood and communicated to stakeholders.
Ensure contractual issues are identified and addressed proactively throughout the contract lifecycle.
PRE SALES
Be the main contractual interface to internal and external customers.
Prepare and approve contract documents for legal review or support preparation of contractual documents depending on the complexity of the deal.
Review understand and manage customer contract(s).
Support the bid team to work within the requirements terms and conditions of the contract to meet contractual obligations and commitments- both on behalf of SITA and the client.
Support the resolution of issues linked to contractual / process issues. Help identify assess and manage contractual risk as part of the bid team.
POST SALES
To be the subject manager expert for each contract under their responsibility.
Help identify assess manage and resolve contractual risk as part of the project team.
Identify and document potential contractual breaches / exceptions by either SITA or the client and address with the project team to mitigate risk.
Assist project teams account teams billing and relevant parties to support correct invoices for all services Key link to Billing & Finance to produce ad hoc one off invoices via billing process.
Lead the project team to work within the requirements terms and conditions of the contract to meet contractual obligations and commitments - both on behalf of SITA and the client.
Lead responses to change notices with impact on cost and time and terms and conditions.
Lead the negotiation of changes and disputes and keep contract documentation up-to-date as a result.
Cross-Functional Collaboration
Partner with Sales, Commercial Management, Finance, Legal, Technical, Project Management, and Delivery teams to ensure contractual alignment.
Support bid and proposal activities by assessing contractual requirements, risks, and obligations.
Provide practical contract management guidance throughout the opportunity, project, and service delivery lifecycle.
Ensure contractual commitments are clearly communicated to relevant stakeholders.
Contribute to the development and implementation of contract management best practices.
Team Leadership & Development
Act as a senior contracts advisor, offering direction, support, and knowledge sharing on complex contractual issues, contract negotiations, risk mitigation, claims, and contract management practices.
Demonstrate leadership, accountability, stakeholder engagement, and sound judgment while promoting collaboration, high standards of contract management, and consistent contractual governance across the team and business.
PROFESSION COMPETENCIES
CORE COMPETENCIES
EDUCATION & QUALIFICATIONS
Minimum Bachelor's Degree but ideally Business Management Degree Finance Degree.
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
SITA provides IT and communications solutions for the air transport industry, serving airlines and airports worldwide. Its products cover areas such as passenger check-in, flight operations messaging, baggage tracking, and airport-to-airline communications, all delivered through a global network of integrated software systems and services. The company connects airlines, airports, ground handlers, and other partners to enable smooth travel operations and better customer experiences. What sets SITA apart is its long history (nearly a century) and its deep, industry-wide reach; it focuses on interoperability and end-to-end integration across the entire air transport ecosystem, backed by partnerships and a shared infrastructure rather than standalone products. The company’s goal is to keep building connections that unite the fragmented aviation industry and to deliver better solutions that streamline operations and improve the travel experience for customers.
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