Director of Spa

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Spa, you’re not just supervising daily health club operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. 

• Previous experience in spa and wellness operations within hotels, resorts, or standalone spas.
• Previous experience in a senior leadership role such as Spa Manager, Assistant Director of Spa, or Director of Spa.
• Proven track record in driving revenue growth, profitability, guest satisfaction, and team development.
• Exceptional leadership and people-management skills.
• Strong financial acumen, including budgeting, forecasting, P&L management, payroll, and cost control.
• Excellent verbal and written communication skills in English.

Here's what you'll do during a typical day:

• Oversee health club operations: Support and ensure seamless Health Club operations across all areas
• Lead the health club team: Train, schedule, and supervise team members across fitness, spa, and guest service roles to ensure a seamless, high-quality guest experience
• Provide hands-on support: Step into staff roles as needed to maintain service continuity and uphold quality across all guest touchpoints
• Support business operations: Assist with marketing, merchandising, programming, inventory management, and tracking financial performance to drive engagement and efficiency
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing