Retail Associate
About the job
- Must be at least 18 years of age.
- Previous retail, customer service, or hospitality experience is preferred.
- Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
- Reliable attendance and punctuality.
- Strong communication, interpersonal, and teamwork skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
- Maintain a professional appearance and represent the Fanatics brand positively.
- Greet fans and ask questions to help make their shopping experience enjoyable.
- Make recommendations based on observations and conversations with fans.
- Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience.
- Maintain sales floor and/or stockroom standards with attention to detail.
- Process sales transactions via the Fanatics Point of Sale System.
- Maintain professionalism and customer service standards to positively represent the Fanatics brand and team or league.
- Perform additional responsibilities as directed by the management team.
- Identify opportunities to improve processes, products, or fan experiences.
- Apply creative thinking and new approaches to solve complex challenges.
- Act with urgency and adapt quickly in a fast-paced, high-growth environment.
- Collaborate cross-functionally to drive shared goals and team outcomes.
- Build strong partnerships across the organization to deliver results.
- Provide pre-game, in-game, and post-game operational support during home game shifts.
- High school diploma or equivalent experience preferred.
About the company
Fanatics China is a joint venture between Fanatics Inc. and Hillhouse Capital that localizes and scales licensed sports merchandise for China. It designs, manufactures, and markets fan gear for Chinese consumers, operating a multi-channel model that includes building and running e-commerce sites for global leagues and teams, exploring online marketplaces, and developing physical retail concepts. Its product workflow combines technology, data, and on-demand manufacturing to manage the entire supply chain, enabling fast response to demand. The company differentiates itself through a China-focused approach backed by Hillhouse’s network and investments, its end-to-end vertical commerce model, and partnerships with hundreds of sports organizations, which together help it navigate China’s complex retail landscape. The goal is to satisfy a previously underserved Chinese market for licensed sports merchandise by creating localized products and channels that connect fans with official gear.
Company Size
10,001+
Company Stage
Growth Equity (Venture Capital)
Total Funding
$5.2B
Headquarters
Huangpu, China
Founded
1995
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Simplify's Take
What believers are saying
- Fanatics Sports & Casino launched September 2, 2026, broadening monetization beyond merchandise.
- Fanatics Collectibles opened Paris flagship plans after London's success, expanding global premium retail.
- NFL added Fanatics as official betting operator, validating the company's sportsbook ambitions.
What critics are saying
- Three antitrust suits were dismissed September 30, 2026, but Panini's case still threatens.
- Fanatics laid off 286 Florida workers for Riverview closure effective March 1, 2026.
- Sportsbook and prediction-markets integration intensifies rivalry with DraftKings, FanDuel, and regulators.
What makes Fanatics unique
- Fanatics controls leagues, teams, and factories through vertical commerce, not simple retail markup.
- Fanatics signed long-term NFL, UEFA, FIFA, and Ryder Cup rights in 2026.
- Fanatics China pairs Hillhouse Capital with local manufacturing and Shanghai operations.
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Benefits
- Work Life Balance - At Fanatics we place our focus on results and empowerment and encourage you to enjoy your time on and OFF the field with our competitive time off policies.
- Recognition and Rewards Program - Fanatics values our internal fans too! Our programs are designed to thank and reward Fanatics athletes for their hard work and commitment to winning as a team.
- Company Sponsored Events - From breakfast to happy hour and every hour in between – Fanatics employees can enjoy time together at one of our many company events.
- Fanatics.com Employee Discount - As an employee you will receive a special discount on all of your favorite sports merchandise and memorabilia.
- Give Back - Fanatics cares about the fans around us. We encourage you to partner up with your teammates in giving back and serving the communities where we work and play.
- Meet & Greets - You never know who will show up to the office. You might just meet one of your all-time favorite athletes.
- Invest in You - Here at Fanatics we want you to accomplish your goals. We offer tuition reimbursement.
- Healthy Lifestyle - Fanatics cares about helping and supporting our teams in their busy lifestyles. Through wellness relationships with fitness and weight management partners we are here to support you in whatever your lifestyle goals.
- Wellness Coverage - Your health is important to you – and it’s important to us too! We offer a number of benefit plan options for convenience and flexibility.
- Financial Security - Through our plans, Fanatics offers you a way to budget for health care expenses that you’d typically pay for out of pocket.
- Retirement - The sooner you begin planning for your retirement, the better. Fanatics offers generous plans to help you prepare for the future.
- Network of Support - Fanatics understands that sometimes you may need someone in your corner. Through the Life Assistance Program, you and your family have access to support 24 hours a day, 7 days a week.