Aftermarket Supplier Account Manager

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Job Description:

As Aftermarket Supplier Account Manager, you will be the Airbus representative and manage relationships with suppliers/vendors located in the Americas region on the support & services perimeter.

Key Responsibilities

1.  Airlines and Customers Support (30%)

• Negotiate supplier support conditions in order to protect Airlines and Airbus interest for support activities (such as but not limited to Spares price, GMTBUR, GDMC..)
• Act in escalation on customer issues 
• Contribute to communication and events with customers
• Control and run every year spares price variation

2. Be the S (Customer Services) focal point for Equipment & Systems (30%)

• Be the primary Customer Services focal point for Procurement MFTs and contribute to MFT strategy
• Integrate Customer Services (on the overall support & services perimeter) view in Call for Tender selection reports
• Support Airbus Procurement projects

3. Manage suppliers(20%)

• Contribute to Procurement Senior Management Meeting and organize Customer Services  Senior Management Meeting
• Drive Supplier Support Rating survey and associated improvement plan for Airlines and Airbus
• Lead escalation to supplier on specific topics

4. Integrate overall Support & Services view (20%)

• Contribute to Service Forum to deploy new business models
• Act in escalation on supplier support & services related issues
• Organize periodic aftermarket review with key suppliers
• Support customer services projects with impact or contribution from suppliers (Obsolescence, Entry Into Service etc)
• Act as the focal point for continuous improvement initiatives and process optimizations across our key interfaces 
• Drive or contribute to targeted projects and initiatives in coordination with internal and external interfaces

Education:

Required

• Master’s degree in Contract law, Business Administration, Supply Chain Management

Experience:

Required

• Proven experience in a similar position of at least 7 years 
• Aviation Industry experience with a strong emphasis on contract management
• Knowledge in aftermarket customer services
• Experience in Supply Chain Quality and Supplier Improvement 
• Ability to work within a multi-national team

Travel Required: 

• Up to 30% Domestic and International

Citizenship: 

• Eligible for employment in the US

Knowledge, Skills, Demonstrated Capabilities:

Required

• Fluent in English both spoken and written
• French is a plus
• Conflict management
• Proactive & dynamic mindset with a strong sense of autonomy and drive and a positive, team-player attitude
• Proven leadership and stakeholder management skills, with the ability to drive cross-functional collaboration and manage complex supplier relationships
• Excellent interpersonal, communication, and negotiation skills, with proven persuasion and influencing capabilities to manage complex supplier relationships.
• Strong organizational, analytical, project management & change management skills, with a natural appetite for structuring data, tracking progress, and managing action plans 
• Problem-solving attitude, rigorous, and reactive, with the capability to manage priorities in a dynamic environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas Customer Services, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Material Support & services <JF-CS-MS>

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].