IS&T Retail Senior Manager

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.

Minimum Qualifications

Proven background in leading a multi-disciplinary technology organization, including Engineering Program Management, Application Development, Quality Engineering, and Operations. Expertise operating in a highly matrixed global environment, successfully aligning cross-functional priorities without direct authority.

Preferred Qualifications

Deep understanding of the Retail technology landscape and business operations. Proficiency in driving operational excellence through automation, scalable engineering practices, and data-driven decision making. Strong foundation in organizational planning, workforce strategy, succession planning, and leadership development. Exceptional executive communication skills required to build trusted partnerships with business executives and senior IS&T leaders. Track record of owning a complex technology portfolio encompassing application lifecycle management, release management, and production operations. Demonstrated ability to ensure technology solutions meet enterprise standards for security, scalability, and regional regulatory compliance.

Description

As the IS&T Retail Senior Manager, China, you will hold a senior leadership role within APAC Retail Engineering, accountable for the overall technology execution, operational excellence, and organizational leadership of Apple Retail IS&T in China. You will provide end-to-end leadership for the China Retail technology organization, driving the successful delivery and operation of business-critical platforms that enable Apple's Retail business while ensuring alignment with APAC and worldwide IS&T strategies. Your success will be measured not only by technology delivery but by business outcomes, compliance, operational resilience, organizational capability, and long-term platform sustainability. You will lead a multi-disciplinary organization comprising Engineering Program Management, Retail Application Engineering, Quality Engineering & Test Automation, and Retail Engineering Operations. In this role, you will define organizational priorities, develop leadership capability, allocate investments and resources, and build a high-performing engineering organization capable of delivering at scale. You will operate within a highly matrixed global environment where success depends on executive influence, trusted partnerships, sound judgment, and the ability to align multiple organizations toward common IS&T and business objectives.

Responsibilities

Lead and evolve the Apple IS&T Retail China organization, providing strategic direction across Engineering Program Management, Application Development, Quality Engineering, and Engineering Operations. Own the China Retail technology portfolio, ensuring investments, priorities, and execution remain aligned with business strategy and application lifecycle management. Serve as the primary technology partner to Apple Retail China leadership, influencing strategic decisions and resolving dependencies across APAC and Worldwide IS&T organizations. Build an inclusive, high-performing organization by attracting, developing, and retaining exceptional talent, while coaching managers and technical leaders. Establish operational discipline across engineering support delivery, software quality, production stability, service management, and engineering effectiveness. Lead large-scale, business-critical initiatives spanning multiple organizations, balancing priorities, managing organizational change, and optimizing business value. Ensure technology solutions meet enterprise standards for security, China regulatory compliance, scalability, operational resilience, and customer experience.