ServiceNow Administrator - Junior Developer

At Verint, we’re helping shape what is next in customer experience. As a leader in CX automation, we are creating a future where people and AI-powered bots work together to help some of the world’s most iconic brands achieve real business outcomes. Powered by our next-generation Verint Open Platform, we are continuing to grow, innovate, and push the boundaries of what is possible with AI.

We are bringing together passionate people with diverse voices, perspectives, and expertise who want to push what is possible, make an impact, and help shape the future of AI-powered customer experience. If you are excited by who we are, where we are going, and what we are building together, we want to hear from you!

About the Role:

We are looking for a ServiceNow Administrator, Junior Developer to own the day-to-day health, hygiene, and administration of our ServiceNow instances, so that AI workflow capability can be built and deployed on foundations that behave predictably. You will own access and configuration control, run family release upgrades, manage environments and releases, and keep platform performance, data quality, and license position under control. You will work collaboratively to deliver high-quality code and support existing projects while responding to internal requests.

As a ServiceNow Administrator, you will:

• Administering users, groups, roles and ACLs, and maintaining a defensible access model across instances.

• Maintaining core platform configuration including assignment rules, notifications, SLAs, service catalogue, and reporting.

• Supporting the planning and running ServiceNow family release upgrades end to end - skipped-update review, regression testing, remediation planning, and post-upgrade verification.

• Supporting the management of environments and releases: update set or source control promotion, clone scheduling and clean-up, and pre-production data integrity.

• Monitoring platform performance and health - scheduled jobs, transaction and log analysis, system diagnostics - and acting before issues reach users.

• Supporting CMDB and data quality, including discovery data integrity and the accuracy of CI relationships used by workflow and AI capability.

• Provide support for complex Incidents by performing Root Cause Analysis and implementing effective solutions to resolve technical and security issues within the serviceNow platform. Building and maintaining reports, dashboards, and Performance Analytics content for operational and leadership use.

• Operating and enforcing change control and maintaining accurate platform documentation and configuration records.

• Providing second-line platform support to the Workflow Development team and to internal users and resolving issues to root cause.
  

Requirements you will need to be successful:

• Minimum 2-4years of experience as a ServiceNow Administrator.

• Proven experience as a ServiceNow Administrator in a complex enterprise environment, with strong knowledge of platform configuration and governance.

• Strong understanding of users, groups, roles, ACLs, environments, releases, and change control.

• Experience supporting ServiceNow family upgrades, including testing, remediation, and post-upgrade validation.

• Good understanding of platform health, performance, CMDB, Discovery and data quality.

• Experience with ServiceNow reporting, dashboards, Performance Analytics.

• Strong problem-solving skills, with the ability to investigate issues to root cause and proactively identify platform risks.

• A disciplined approach to documentation, governance, and configuration management, with the confidence to challenge changes that could compromise platform stability.

• Excellent communication and stakeholder management skills, with an interest in automation and AI-enabled workflows.

At Verint, our values are more than words. They are how we work together every day. We operate as One Team, embrace Continuous Innovation, communicate openly with Zero Daylight, bring a Bias to Action, and stay Customer Powered in the decisions we make. Together, these values guide how we collaborate, innovate, and deliver meaningful impact.

Our people are at the heart of Verint, and we are committed to supporting their well-being. We offer a variety of benefits that includes paid time off, health and wellness benefits, and retirement benefits, based on eligibility and local requirements.

If you require a reasonable accommodation or adjustment to participate in the interview process, please contact [email protected] as soon as possible so we can discuss your needs and provide appropriate support.

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