SKIMS

Direct-to-consumer shapewear, underwear, loungewear

Supervisor Operations

Retail Store ManagementPosted on Nov 10

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Previous experience in a supervisory or management role in retail, preferably in fashion or a related industry.
Passion for the SKIMS brand and its mission to serve the team and customers through innovation and inclusivity.
Ability to lead by example and motivate a team in a fast-paced environment.
Ability to use sales data and feedback to improve team performance and drive business results.
Strong attention to detail and ability to uphold visual and operational standards.
Ability to communicate expectations, give feedback, and respond to challenges with confidence.
Ability to remain physically active and move around all areas of the store, remaining accessible to customers for the full scheduled shift.
Ability to bend, reach, and stretch for products, and regularly lift, carry, and move items up to 40 pounds throughout the shift.
Full-time availability with open availability to work evenings, weekends, holidays, and overtime as needed.

Responsibilities

Lead customer-focused service on the sales floor by delivering warm, intentional, and personalized service and modeling those behaviors for the team.
When assigned as Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
Ensure daily operational priorities are completed, including opening and closing procedures, accurate cash management, and store cleanliness.
Coach team members on selling behaviors, product knowledge, and styling support that connects product features to customer needs.
Provide feedback and support individual growth by encouraging learning agility within the team.
Help facilitate training and onboarding for new team members and reinforce standards, brand values, and store policies.
Maintain product knowledge and support product launches, restocks, and floor updates.
Assist the leadership team in achieving store key performance indicator goals by tracking sales performance, setting team goals, and celebrating wins.
Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
Communicate respectfully with the team and support a positive, inclusive culture.
Resolve customer issues proactively with empathy, speed, and ownership.
Support execution of daily action plans, zone assignments, and shift recaps in partnership with store and assistant leaders.

Supervisor

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear.

As a Supervisor, you drive daily results and lead moments on the sales floor. You’re a role model for delivering excellent customer experiences and help create a high performing, inclusive, and cohesive environment. You support daily operations, coach Team Members in the moment, and help bring our values to life during each shift. Your passion for our brand, strong leadership skills, and ability to create a positive shopping environment will drive the success of our store.

Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
Proactively step in to resolve customer issues with empathy, speed, and ownership.
Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Previous experience in a supervisory or management role in retail, preferably in fashion or related industry.
Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity
Strong ability to lead by example and motivate a team in a fast paced environment
Excellent communication and interpersonal skills
Passion and focus on team collaboration and customer connection
Ability to use sales data and feedback to improve team performance and drive business results
Strong attention to detail and ability to uphold visual and operational standards
Strong communicator who can share expectations, give feedback, and respond to challenges with confidence
Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
Does not want to be an influencer

About the Company

SKIMS

Direct-to-consumer shapewear, underwear, loungewear

SKIMS designs and makes underwear, shapewear, and loungewear aimed at a wide range of body types. Its products include bras, underwear, bodysuits, leggings, and loungewear sets, with emphasis on comfort and natural shaping. The company sells directly to consumers through skims.com, controlling brand experience and profit margins. The product line uses stretchable fabrics and technically constructed shapewear to provide support and shaping while remaining comfortable. SKIMS differentiates itself from competitors through inclusive sizing, body-positive branding, and a direct-to-consumer model that enables straightforward shopping and bundles that increase order value. The company’s goal is to set new standards in comfort-focused undergarments and apparel for diverse bodies and to expand its leadership in the shapewear and loungewear market.

Company size: 1,001-5,000
Company stage: Late Stage VC
Total funding: $894M
Headquarters: Los Angeles, CA
Founded: 2018

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