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Quantrics

Outsourced customer care and contact center

Sales and Loyalty Retention Representative

Account ManagementConfirmed live in the last 24 hours
Full-timeNaga, Camarines Sur, Philippines

About the Job

Requirements

  • Must be at least 18 years old.
  • Must have at least a senior high school education or be a high school graduate under the old curriculum.
  • Must have at least 1 year of call center experience.
  • Must be available to work a graveyard or shifting schedule.
  • Must be able to work up to 40 hours per week according to the assigned schedule.
  • Must have advanced computer knowledge and be able to multitask.
  • Must have strong customer focus and sales skills.
  • Must be able to build excellent customer relationships over the phone.
  • Must have strong organization, planning, time management, and follow-up skills, and be able to work in both queue and non-queue environments during the day.
  • Must have excellent verbal and written communication skills to clearly present solutions to business customers.
  • Must be able to listen actively and attend to client needs.
  • Must have account management experience.
  • Must have excellent spoken and written English communication skills.
  • Must be proficient in Microsoft Office and web applications.
  • Must be able to type quickly and accurately, comprehend information sharply, and multitask.
  • Must have strong analytical and troubleshooting skills in a fast-paced support environment.

Responsibilities

  • Sell, cross-sell, and upsell communication products and services, including Internet, Mobility, Programming, and TV packages.
  • Proactively contact potential leads through phone, email, SMS, and social media.
  • Make outbound calls, primarily to existing customers, to promote products, services, and exclusive offers.
  • Understand customer needs through effective questioning, active listening, and a personalized approach.
  • Recommend solutions, provide product demonstrations, and explain current promotions and offers to support customer decisions.
  • Build rapport quickly, overcome objections, and communicate professionally and persuasively.
  • Address customer concerns and provide service that increases satisfaction and builds long-term loyalty.
  • Implement customer retention strategies and reduce churn by recognizing and responding to individual customer situations.
  • Navigate internal computer systems to track calls, gather information, and accurately record interactions.
  • Maintain current knowledge of products, services, pricing, and promotional campaigns.
  • Maintain confidentiality, professionalism, and integrity in every interaction.

Desired Qualifications

  • Previous business process outsourcing (BPO) experience is a plus, but is not required.

About the Company

Quantrics

Outsourced customer care and contact center

Quantrics delivers outsourced customer experience and contact center services in the Philippines as part of NQX. It handles customer interactions across more than 120 call types, totaling over 20 million interactions per year, by blending the expertise of a global leader with highly skilled Filipino agents. The product works by managing and routing customer inquiries through a large, multi-channel operation designed to build trust and strengthen relationships, turning simple interactions into meaningful connections. What sets Quantrics apart is its scale (a 10,000-strong team), its dual roots in Canada and the Philippines, and its role within NQX to provide a broad, global standard of service while leveraging local talent. The company’s goal is to power and improve customer interactions worldwide, creating a more connected and trusted customer experience ecosystem.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
2016

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