Sales and Loyalty Retention Representative

What We're Looking For:

At NQX, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

• Must be at least 18 years old
• At least Senior HS or HS Grad (old curriculum)
• At least 1 year Call Center experience
• Available to work in a graveyard/shifting schedule
• Ability to work up to 40 hours a week according to the given schedule
• Advance computer knowledge and a great multi-tasker
• Superior communication skills
• Strong Customer focus
• Strong sales skills
• Ability to create excellent relationships with customers over the phone
• Strong organization, planning and time management and follow-up skills are critical; ability to work in both queue and non-queue environment during day
• Excellent verbal/written communication skills to clearly expose solutions to business customers
• Active listening and attentive to client's needs
• Account Management experience

Your Qualifications & Skills:

We’re looking for team members who bring positive energy and top-notch skills:

•  Excellent English communication—spoken and written

•  Great with people and a natural problem-solver

•  Proficient in MS Office and web applications

•  Fast and accurate typing, sharp comprehension, and top multitasking abilities

•  Strong analytical and troubleshooting skills in a fast-paced support environment

•  Previous BPO experience is a plus—but not required!

What You’ll Be Doing:

• Sell, cross-sell, and upsell the best communication products and services in the market, including Internet, Mobility, Programming, and TV packages.

• Proactively reach out to potential leads via multiple channels such as phone, email, SMS, and social media.

• Make outbound calls, primarily to existing customers, to promote products, services, and exclusive offers.

• Understand customer needs through effective questioning, active listening, and a personalized approach.

• Recommend the best solutions, provide product demos, and explain current promotions and offers to support customer decisions.

• Build rapport quickly, overcome objections, and maintain a professional and persuasive communication style.

• Address customer concerns and provide outstanding service to increase satisfaction and build long-term loyalty.

• Implement strategies to retain customers and reduce churn by recognizing and responding to their individual situations.

• Navigate internal computer systems to track calls, gather information, and ensure accurate record-keeping of all interactions.

• Maintain up-to-date knowledge of all current products, services, pricing, and promotional campaigns.

• Uphold a high level of confidentiality, professionalism, and integrity in every interaction.

Perks That Set Us Apart:

• Earn Php 16800 (Basic) + Php 2200 (Allowance)

• HMO with 1 FREE dependent

• 20 PTO Credits

• Life and Accident Insurance from Day 1

• Optical, Medicine, and Mental Health Reimbursement

• 6 Months Paid Maternity Leave + Cash Assistance

• 15 Days Paid Paternity Leave

Ready to Apply? Come Walk In!

Walk-In Applications Welcome!
Monday to Friday | 10:00 AM to 5:00 PM
Naga, Bicol - Robinsons Naga,

3F Robinsons Cybergate Roxas Ave. Cor Almeda Highway Naga City, Camarines Sur 4400

Weekend/Holiday operations may vary. Stay updated via our social media!

Ready to Level Up?

Bring your Valid ID and Resume.
TARA NA SA Q! 

*Terms and conditions apply.