Markets Technology Applications Support Assistant Vice President

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

What We do / The Team:

The Application Support team is an integral part of Citi’s global technology organization, responsible for running, maintaining, and protecting mission-critical production platforms that power daily business operations and trading environments. The team operates at the intersection of business, development, and infrastructure—partnering daily with front-office users, traders, upstream/downstream application teams, infrastructure partners, and external vendors.

What makes this team exciting is its high-impact mission: beyond fast-paced incident resolution, the team drives continuous platform resiliency, automation, and observability across hybrid, modern enterprise stacks. Team members have a direct influence on production stability, risk mitigation, and operational effectiveness across Citi’s global footprint.

Role Overview/What will you do:

As an Application Support Senior Analyst, your primary purpose is to ensure the continuous availability, stability, and optimal performance of critical enterprise applications while driving automation and efficiency initiatives. Operating with autonomy and independence of judgment, you will collaborate with global and regional peers across daily shift handovers and multi-regional business cycles.

• Production Health & Continuity: Perform Start of Day (SOD) readiness checks, continuous platform monitoring, same-day risk reconciliations, and seamless regional handovers across global shifts.
• Incident & Problem Management: Provide rapid technical triage and end-to-end resolution for production outages, assessing business impact and managing transparent stakeholder escalations against strict SLAs.
• Root Cause & Stability Engineering: Formulate remediation scopes, drive problem management reviews, and implement long-term solutions covering stability, efficiency, and effectiveness.
• Release & Lifecycle Support: Partner with application development teams to review, test, and safely deploy application releases and patches into production, followed by rigorous post-implementation reviews.
• Business & Technical Liaison: Serve as a primary point of contact and bridge between traders/business users, internal interfacing technology groups, and third-party vendors.
• Disaster Recovery & Risk Control: Maintain contingency and disaster recovery plans, ensure storage and archiving integrity, and uphold strict compliance with Citi security standards and risk policies.
• Leadership & Mentorship: Act as a subject matter expert (SME) to senior stakeholders while coaching, training, and providing day-to-day guidance to junior support analysts.

Key Skills and Experience:

We are looking for a seasoned application support professional with strong analytical acumen, hands-on production troubleshooting experience, and excellent stakeholder management skills.

• Proven experience in an Application Support or Production Support role within a complex, enterprise environment.
• Operating Systems & Scripting: Strong working knowledge of UNIX / Linux environments, shell commands, and Python scripting for troubleshooting and operational automation.
• Database Proficiency: Solid experience querying, validating, and troubleshooting data with SQL and Microsoft SQL Server (MSSQL).
• Observability & Monitoring: Hands-on experience with modern monitoring and log analysis platforms (e.g., Kibana) to detect anomalies and trace transaction flows.
• Release & Version Control: Practical background participating in production release management cycles and utilizing source control tools like Bitbucket / Git.
• Incident & Problem Management: Demonstrated expertise handling high-pressure incident workflows, issue tracking, and formal Problem Management processes.
• Communication & Diplomacy: Exceptional verbal and written communication skills with the proven ability to translate complex technical concepts clearly to non-IT stakeholders and business users.
• Analytical & Critical Thinking: Strong ability to filter, prioritize, and validate dynamic data from multiple sources to make sound evaluative judgments under limited supervision.
• Experience working on AI tools

Any Beneficial / Nice to have skills and experience:

• Containerized Platforms: Hands-on exposure to containerized architectures and orchestration environments such as Amazon ECS or OpenShift/Kubernetes.
• Financial Services & Trading Knowledge: Familiarity with front-office, middle-office, or risk reconciliation workflows and direct interaction with traders or market operations.
• Advanced Observability Stacks: Experience configuring dashboards, alerts, and telemetry within enterprise observability suites (e.g., Grafana, AppDynamics, Geneos, OpenTelemetry).
• CI/CD Pipeline Exposure: Understanding of automated build, deployment, and testing pipelines (e.g., Jenkins, Tekton, Harness).
• Support Tooling & Automation: Proven track record of developing custom self-healing scripts or support tools that reduce toil and eliminate repetitive operational tasks.
• Resiliency & DR Design: Prior experience planning, coordinating, and executing formal COB (Continuity of Business) and Disaster Recovery simultions

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

·         27 days annual leave (plus bank holidays)

·         A discretional annual performance related bonus

·         Private Medical Care & Life Insurance

·         Employee Assistance Program

·         Pension Plan

·         Paid Parental Leave

·         Special discounts for employees, family, and friends

·         Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
 

#LI-BH3

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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