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Talkdesk

Cloud-based contact center platform for enterprises

Senior Director - Platform Engineering

Engineering LeadershipConfirmed live in the last 24 hours
Full-timePorto, PortugalNo salary listedIn-person

About the Job

Requirements

  • Significant leadership experience in Platform Engineering, Infrastructure Engineering, Cloud Engineering, Site Reliability Engineering, Developer Productivity, or equivalent large-scale engineering organizations.
  • Proven experience leading multiple teams and developing both engineering managers and senior individual contributors.
  • Strong technical background in distributed systems, cloud-native architecture, and large-scale production platforms.
  • Deep expertise across several of the following: AWS, Google Cloud Platform, Microsoft Azure, Kubernetes, containers, service networking, Infrastructure as Code, continuous integration and continuous delivery, observability, Site Reliability Engineering, developer platforms, and cloud security.
  • Experience designing or operating shared platforms serving many engineering teams and production workloads.
  • Demonstrated ability to lead major platform transformations, migrations, and architectural change.
  • Ability to engage credibly with Staff and Principal Engineers and partner with architecture leadership on technical direction and roadmap while operating effectively with executive leadership.
  • Strong judgment in balancing standardization, developer autonomy, reliability, security, cost, and delivery speed.

Responsibilities

  • Define and own the multi-year Platform Engineering strategy, architecture, and roadmap, aligned with company and engineering objectives.
  • Lead the evolution of the Internal Developer Platform, creating paved roads and self-service capabilities that reduce cognitive load and accelerate software delivery.
  • Own strategic direction across cloud infrastructure, Kubernetes, networking, continuous integration and continuous delivery, observability, reliability, Infrastructure as Code, platform security, developer tooling, and FinOps.
  • Lead and develop a high-performing organization of Engineering Directors, Managers, Principal and Staff Engineers, and platform teams.
  • Establish clear ownership, engineering standards, architectural principles, governance mechanisms, and measurable platform outcomes.
  • Drive improvements in developer productivity, delivery performance, reliability, scalability, security, and infrastructure efficiency.
  • Ensure platform services are designed for high availability, fault isolation, scalability, disaster recovery, and controlled blast radius.
  • Own Security Engineering to embed secure-by-default practices, policy-as-code, and software supply-chain controls directly into the platform.
  • Drive automation of infrastructure, software delivery, operational workflows, change management, and production readiness.
  • Define how artificial intelligence and agentic automation can improve platform operations, developer workflows, incident response, troubleshooting, and engineering productivity.
  • Influence broader engineering and architecture strategy, resolving cross-organizational technical and investment trade-offs.
  • Own or strongly influence infrastructure investment, capacity planning, cloud cost governance, and platform-related budget decisions.

About the Company

Talkdesk

Cloud-based contact center platform for enterprises

Talkdesk provides a cloud-based contact center platform for enterprises through its Talkdesk CX Cloud. The product lets businesses manage customer communications across channels like phone, email, chat, and social media, with features for inbound/outbound calls, omnichannel routing, and built-in analytics. It differentiates itself with an end-to-end, scalable SaaS solution that combines omnichannel routing and analytics in a single system for organizations of varying sizes. Its goal is to help enterprises improve agent productivity and deliver better customer experiences at scale.

Company size
1,001-5,000
Company stage
Series D
Total funding
$497.5M
Headquarters
Palo Alto, CA
Founded
2011

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