Entry Level Support Engineer
New Era Technology
Entry Level Support Engineer
New Era Technology
Global IT services provider with SAP
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Are you passionate about IT and want to kick off your professional career?
What is the role
Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly
Based on-site on our client sites in Whangarei and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across sites, so flexibility is important. Company vehicle will be provided.
Responsibilities:
Please note that this is a general description.
Desirable:
What we offer
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Global IT services provider with SAP
New Era Technology is a global technology solutions provider that helps organizations transform their IT landscape. It offers design, installation, and ongoing technical support across offices in the Americas, EMEA, and APAC, with a focus on digital transformation, data solutions, and managed services for business collaboration. Its services are built around SAP and Microsoft platforms, powered by a team of 500+ consultants who use data insights to tailor and implement technology solutions. The company differentiates itself through its global reach, large professional team, and proven track record (CRN’s 2024 Solution Provider 500), as well as its growth strategy that includes acquisitions like Aptude to expand capabilities. The goal is to enable clients to modernize and optimize their technology environment, improve collaboration, and run managed services efficiently, helping them achieve measurable business outcomes.
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