T

TSC

Global CX agency building customer journeys

Field Service Engineer

Full-Time
No salary listed
Senior
Bachelor's
Sierra Vista, AZ, USA
In PersonTravel up to 25% is required.
Field ServiceEquipment Field Service
No H1B Sponsorship
US Top Secret Clearance Required

About the job

Requirements
  • A minimum of 5 years directly serving in a technical, on-site role as a Group 3-5 remotely piloted aircraft or General Aviation Special Mission Aircraft Field Engineer.
  • Experience in all aspects of intelligence, surveillance, and reconnaissance systems operational sustainment, including avionics, communication systems, mission payloads, or related subsystems with limited resources.
  • Experience with initial integration and configuration of mission system hardware and software subsystems.
  • Strong understanding and application of test equipment for troubleshooting, including spectrum analyzers, power meters, oscilloscopes, and multimeters.
  • Ability to independently plan, prioritize, schedule, and organize multiple management tasks simultaneously according to project or task importance.
  • Experience developing standard operating procedures, system block diagrams, and subsystem integration and test plans.
  • Ability to change shifts to accommodate testing requirements.
  • Ability to work with other team members under time-sensitive constraints.
  • Current Secret-level clearance.
  • Valid United States passport.
Responsibilities
  • Serve as a Field Service Engineer based in Sierra Vista, Arizona.
  • Satisfy Field Service Engineering responsibilities on site for several program-related projects concurrently.
  • Serve as a technical bridge between engineering resources and operators and maintainers in the assigned portfolio.
  • Develop and mature standardization, program-specific or site-specific requirements, and risk-management strategies.
  • Support the team’s ability to grow the scope of available products or services with industry partners in a globally oriented market.
  • Travel up to 25% as required.
Desired Qualifications
  • 10 or more years of experience in Field Engineering Support to remotely piloted aircraft or unmanned aerial systems in a global enterprise.
  • Demonstrated technical expertise supporting the execution of Field Engineering Services and the development, sustainment, and growth of technological deliverables.
  • A Bachelor of Science degree in Mechanical Engineering, Electrical Engineering, or Computer Engineering, or a related field.
  • Hands-on experience with software integration and testing using Windows and Linux operating systems.
  • Hands-on experience managing and maintaining network architecture.
  • First-flight field-test planning and execution, including mitigation of electromagnetic interference and electromagnetic compatibility through design or implementation techniques.
  • Experience within Initial Cadre Teams for rapid development and technology transfer.
  • J-STD-001 requirements for soldered electrical and electronic assemblies.
  • IPC/WHMA-A-620 requirements and acceptance of cable and wire harness assemblies.
  • Airframe and Powerplant certification.
  • Composite experience.

About the company

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • TSC's July 2025 and January 2026 profiles still show active hiring and operations.
  • Partnerships like Zaion added AI callbots, strengthening automation offerings for 2026 prospects.
  • Foundever's August 2026 recapitalization extended maturities to 2030-2031, reducing near-term financial stress.

What critics are saying

  • Foundever cut nearly $900 million debt on August 17, 2026; balance-sheet pressure persists.
  • Laurent Uberti and Olivier Camino exited July 31, 2026, creating leadership uncertainty.
  • Foundever could fold TSC into broader delivery, erasing the TSC brand entirely.

What makes TSC unique

  • TSC combines CX strategy, design, and build for digital channels, not pure consulting.
  • The agency specializes in chatbots, social media, and self-service, matching digital-first brands.
  • Its Foundever parent gives access to global CX operations and enterprise accounts.

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Benefits

  • Health Insurance
  • 401(k) Company Match
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Tuition Reimbursement