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Chewy

Online pet supplies retailer with subscriptions

Area Manager

Shipping & ReceivingPosted on Nov 11
Full-timeOcala, FL, USANo salary listed

About the Job

Requirements

  • An associate degree is required; a bachelor's degree is preferred.
  • Two to four years of supervisory experience, preferably in a warehouse or distribution center environment.
  • Intermediate computer skills, including Microsoft Office and timekeeping software solutions.
  • Ability to work a flexible schedule, including nights and weekends when business requires.
  • Ability to travel as needed.

Responsibilities

  • Lead the direction of hourly associates in accurate product receiving, storage, and shipping, while meeting productivity, labor, and quality objectives.
  • Manage day-to-day operations in an e-commerce distribution environment while maintaining a positive, motivating leadership presence.
  • Establish standards and ensure they are followed.
  • Work actively with associates to support their success.
  • Lead accurate, timely unloading and put-away of containers and ensure containers are returned without additional charges and with 100% accuracy.
  • Ensure accurate orientation and training for hourly associates and verify that standards are understood and followed.
  • Observe employee activities and provide assessments and recognition related to safety, work quality, metrics, and demeanor.
  • Address employee questions and concerns and follow up to maintain a positive work environment and earn trust.
  • Motivate, guide, and hold team associates accountable to established standards, reinforcing appropriate behavior.
  • Develop open communication to support positive employee relations, encourage employee involvement, and recognize employee accomplishments and ideas.
  • Complete documentation tracking attendance, efficiency, behavior, and safety.
  • Investigate processes and drive improvements using associate feedback and data analysis, and communicate changes to achieve departmental goals.

Desired Qualifications

  • Bilingual ability in Spanish.

About the Company

Chewy

Online pet supplies retailer with subscriptions

Chewy operates as an online retailer for pet owners across the United States, selling pet food, toys, beds, pharmaceuticals, and other pet supplies through a direct-to-consumer e-commerce platform. It offers a catalog of more than 60,000 items and emphasizes a strong customer-service approach. The company monetizes primarily through product sales and also supports a subscription model called Autoship, which provides recurring deliveries at a discount to create predictable revenue. This setup helps keep customers returning and ordering on a regular basis. Compared with competitors, Chewy stands out through its large product selection, emphasis on customer service, and a subscription option that encourages ongoing purchases. The company's goal is to be the leading online destination for pet products by delivering convenient, reliable service and building long-term relationships with pet owners.

Company size
10,001+
Company stage
IPO
Headquarters
Plantation, FL
Founded
2011

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