VIVANT

100% uptime managed connectivity and VoIP

Field Service Technician - Networking

Equipment Field ServiceUpdated on Nov 12

Full-timeFarmers Branch, TX, USA$25 - $40 /hr

About the Job

Requirements

Previous professional experience in field service, on-site technical support, or installation and maintenance of networking or connected equipment is required.
Hands-on experience physically installing, servicing, replacing, or troubleshooting networking equipment such as routers, switches, and wireless access points is required.
A basic understanding of networking and connectivity concepts, including Ethernet, IP addressing, DHCP, DNS, and Power over Ethernet, is required.
The ability to identify and troubleshoot physical connectivity issues, hardware failures, and equipment-related problems is required.
The ability to follow technical instructions and work with preconfigured networking equipment without independently performing network configuration is required.
The ability to travel to customer locations and work independently with minimal supervision is required.
Strong problem-solving, communication, customer service, and documentation skills are required.
The ability to work throughout the Dallas-Fort Worth area is required.

Responsibilities

Travel to customer locations throughout the Dallas-Fort Worth area to install, replace, maintain, and service networking equipment.
Physically install, mount, connect, and test preconfigured routers, switches, wireless access points, and other network-connected devices.
Replace faulty equipment and components as needed, following established instructions and procedures.
Perform equipment checks and verify that installations and replacements are functioning properly before completing a service visit.
Troubleshoot physical connectivity and equipment issues involving Ethernet connections, network ports, cabling, power supplies, and Power over Ethernet devices.
Inspect and identify hardware failures, loose connections, damaged cables, and other issues affecting equipment performance.
Troubleshoot connected devices such as IP cameras, Voice over Internet Protocol phones, point-of-sale equipment, and wireless access points.
Identify when an issue requires network configuration changes, advanced technical assistance, or internet service provider involvement, and escalate it to the appropriate team.
Coordinate with the remote support team to follow troubleshooting instructions and verify that reported issues have been resolved.
Install, connect, inspect, and service low-voltage and network-connected equipment as required.
Perform basic structured cabling tasks, including cable routing, termination, testing, and physical connection troubleshooting.
Assist with installations involving cameras, Power over Ethernet devices, and other connected business technology.
Interact professionally with customers at their locations and provide a positive service experience.
Explain technical issues and completed work clearly to non-technical customers.
Document service visits, troubleshooting steps, equipment replacements, and resolutions accurately.
Communicate with the remote support team and installation manager regarding service progress, findings, and escalations.

Desired Qualifications

Experience supporting restaurants, retail locations, hospitality businesses, or other commercial customer environments is preferred.
Experience installing or servicing IP cameras, point-of-sale systems, Voice over Internet Protocol phones, wireless access points, or other network-connected business equipment is preferred.
Familiarity with networking hardware from manufacturers such as Cisco, Ubiquiti, Meraki, or similar is preferred.
Experience with low-voltage systems, structured cabling, CAT5e/CAT6, cable termination, and cable testing is preferred.
Relevant technical certifications such as CompTIA Network+ or CCNA are preferred.

Field Service Technician - Networking

Vivant · Farmers Branch, United States · Full-time · Posted 2026-11-03

Salary: USD 50,000–80,000

Workplace: on_site

Department: Field Technicians

Description

Position Overview

Vivant is looking for a hands-on Field Service Technician to support our customers at locations throughout the Dallas-Fort Worth area.

This role is ideal for someone with practical experience installing, servicing, and troubleshooting networking equipment and connected devices in the field. You will visit customer locations to install preconfigured equipment, inspect and maintain existing hardware, troubleshoot connectivity issues, and replace faulty components when necessary.

You will work with equipment such as routers, network switches, wireless access points, PoE devices, IP cameras, and other network-connected technology. You will also collaborate with our remote support team to resolve issues that require additional technical assistance.

This is a hands-on field service position, not a network engineering or administration role. All networking equipment is preconfigured by our remote support team before deployment. Your responsibility is to handle the physical installation, servicing, testing, and troubleshooting at customer locations. Network configuration and changes to device settings are handled by the remote team.

Cabling and low-voltage work may be part of the job when needed, but the primary focus is installing, servicing, and troubleshooting networking equipment and connected devices, not cable installation alone.

Key Responsibilities

Field Installation and Equipment Maintenance

Travel to customer locations throughout the DFW area to install, replace, maintain, and service networking equipment.
Physically install, mount, connect, and test preconfigured routers, switches, wireless access points, and other network-connected devices.
Replace faulty equipment and components as needed, following established instructions and procedures.
Perform equipment checks and verify that installations and replacements are functioning properly before completing a service visit.

Troubleshooting and Technical Support

Troubleshoot physical connectivity and equipment issues involving Ethernet connections, network ports, cabling, power supplies, and PoE devices.
Inspect and identify hardware failures, loose connections, damaged cables, and other issues affecting equipment performance.
Troubleshoot connected devices such as IP cameras, VoIP phones, POS equipment, and wireless access points.
Identify when an issue requires network configuration changes, advanced technical assistance, or ISP involvement, and escalate it to the appropriate team.
Coordinate with the remote support team to follow troubleshooting instructions and verify that reported issues have been resolved.

Low-Voltage and Connected Equipment

Install, connect, inspect, and service low-voltage and network-connected equipment as required.
Perform basic structured cabling tasks, including cable routing, termination, testing, and physical connection troubleshooting.
Assist with installations involving cameras, PoE devices, and other connected business technology.

Customer Service and Documentation

Interact professionally with customers at their locations and provide a positive service experience.
Explain technical issues and completed work clearly to non-technical customers.
Document service visits, troubleshooting steps, equipment replacements, and resolutions accurately.
Communicate with the remote support team and installation manager regarding service progress, findings, and escalations.

Requirements

Previous professional experience in field service, on-site technical support, or installation and maintenance of networking or connected equipment.
Hands-on experience physically installing, servicing, replacing, or troubleshooting networking equipment such as routers, switches, and wireless access points.
Basic understanding of networking and connectivity concepts, including Ethernet, IP addressing, DHCP, DNS, and PoE.
Ability to identify and troubleshoot physical connectivity issues, hardware failures, and equipment-related problems.
Ability to follow technical instructions and work with preconfigured networking equipment without needing to perform network configuration independently.
Comfortable traveling to customer locations and working independently with minimal supervision.
Strong problem-solving, communication, customer service, and documentation skills.
Ability to work throughout the Dallas-Fort Worth area.

Preferred Qualifications

Experience supporting restaurants, retail locations, hospitality businesses, or other commercial customer environments.
Experience installing or servicing IP cameras, POS systems, VoIP phones, wireless access points, or other network-connected business equipment.
Familiarity with networking hardware from manufacturers such as Cisco, Ubiquiti, Meraki, or similar.
Experience with low-voltage systems, structured cabling, CAT5e/CAT6, cable termination, and cable testing.
Relevant technical certifications such as CompTIA Network+ or CCNA.

What Success Looks Like

You can independently visit a customer location and complete equipment installations or service calls.
You are comfortable physically installing, connecting, testing, and replacing networking equipment.
You can identify common hardware and connectivity problems and follow a logical troubleshooting process.
You know when an issue requires escalation to remote support or the ISP rather than attempting changes outside your responsibilities.
You communicate effectively with customers and ensure equipment is working properly before completing a service visit.

What We're Not Looking For

This position is not intended for candidates whose primary experience is in:

Network Engineering or Administration: Designing, configuring, managing, or monitoring complex network infrastructures. Network equipment is preconfigured by our remote support team.
Data Center Operations: Server administration, virtualization, infrastructure monitoring, or data center hardware maintenance.
Structured Cabling Only: Primarily pulling, terminating, or testing copper and fiber cables without hands-on experience installing and troubleshooting networking equipment.
Telecommunications Infrastructure: Primarily working with cell towers, antennas, RF systems, or large-scale fiber infrastructure.
Help Desk or Desktop Support: Providing remote user support, troubleshooting computers, or resolving software-related issues without relevant field installation experience.
Security System Installation Only: Installing alarms or surveillance systems without broader experience servicing and troubleshooting network-connected equipment.

Benefits

Healthcare, recognition and rewards, company events, and a real path to promotion.

Pay and Bonus

$25–$40/hr, based on experience.
$1,500 bonus after 90 days for:
Hitting your KPIs
No unapproved absences
Completing installs on schedule, per the SOW and our standards

Schedule

Monday-Friday, typically 8:00 AM–5:00 PM
Some projects run late or need weekend work
Mostly DFW, with about 25% travel outside the market

Apply

Apply at Vivant

About the Company

VIVANT

100% uptime managed connectivity and VoIP

Vivant offers managed connectivity for multi-location SMBs in the United States, focusing on reliable internet and VoIP services. Its SmartCONNECT feature automatically switches to a backup internet connection within seconds during outages and switches back when the primary is restored, aiming for uninterrupted uptime. They bundle internet, backup internet, VoIP, and security via SmartPROTECT PCI/HIPAA firewall, and handle installation, provider selection for cost savings, and ongoing support, plus a partner program for IT consultants. The company differentiates by a guaranteed uptime, bundled managed services for SMBs, and a focus on security-compliant, multi-location needs with simple vendor management and one bill.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2012

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