Operations & Engagement Coordinator
The New York Times
Operations & Engagement Coordinator
The New York Times
Publishes news, sports, puzzles and recipes
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
About the Team
The mission of the Agency Development & Sales Strategy team is to leverage agencies as our next big source of incremental revenue growth. Our strategy is to create the conditions for our Sales Organization to drive more revenue from agency partners. Our approach is threefold: drive demand by changing perceptions; enable commerce by reducing friction and creating incentives; and standardize ways of working in order to scale. As a small but growing team, we have outsized impact by leveraging other internal teams, including Industry Marketing, Sales, Revenue Operations, and Programmatic Ops.
About the Role
You will report to the Associate Director, Agency Development & Sales Strategy. This role is based in our New York office and follows a hybrid work schedule.
As the Operations & Engagement Coordinator, you will support the operational core of the team. You will help execute day-to-day processes, coordinate projects, and manage logistics that enable successful, long-term partnerships with advertising agencies, with a particular focus on agency-facing activations. You will ensure that information, timelines and logistics stay aligned. You will assist in setting up and maintaining internal systems and workflows that translate strategy into successful agency partnership.
This role is ideal for a highly organized professional with strong project coordination skills, attention to detail, and an interest in agency partnerships, engagements, and media. Success in this role is defined by reliable execution, clear communication, and the smooth, scalable operation of our processes.
Responsibilities
Change agency perceptions of The Times
Agency Engagements: Support the planning and coordination of agency-specific engagements (e.g., Lunch & Learns, leadership gatherings, summits); managing logistics, invitations, venue and vendor coordination, materials preparation, and day-of execution
Scheduling: Maintain an event calendar, track deadlines, manage checklists, coordinate internal stakeholders (Sales, Marketing, Research, Creative), and ensure follow-up actions and reporting are completed on time
Outbound Communications: Help create external-facing materials – such as competitive reports and presentation decks – to strengthen agency relationships
Enable commerce by reducing friction and creating incentives
Agency Partnerships: Support the development and execution of revenue-generating deals with agency partners (e.g., tracking deliverables, updating status docs, coordinating approvals)
Strategic Implementation: Support the roadmapping, scoping and executing of strategic initiatives and work streams aligned with team goals
Prioritization and Planning: Coordinate with Sales, Revenue Operations, and Programmatic teams to identify opportunities, propose priorities, and ensure alignment on agency engagement strategies
Standardize ways of working in order to scale
Workflows: Help design and refine workflows and processes that streamline repeated tasks and external-facing materials, using AI-driven tools and automations where possible
Industry Research: Monitor industry trends and agency needs, collaborating with Sales Ops and Measurement teams to generate insights that enhance The Times' value proposition.
Lifecycle Support: Support the lifecycle of projects by helping to organize information, schedule meetings, capture notes and action items, and follow up with stakeholders to keep work moving
Accountability: Use and help maintain tools and processes (e.g., CRM and reporting dashboards) required to associate our engagement efforts with real traction with agencies (e.g., RFPs, IOs)
Basic Qualifications:
1+ years of experience in operations or project coordination, event planning, business strategy support, business development support, or a related field.
Experience coordinating events or programs (professional, academic, or extracurricular), including logistics and communication with participants
Experience working collaboratively across teams and build positive working relationships
High attention to detail and willingness to roll up your sleeves on both administrative and project-based work
Preferred Qualifications:
1+ years of experience in Media, Advertising, Media Agencies, or Tech
1+ years experience with project management software tools (e.g., Monday.com, Coda)
Comfort working with data in spreadsheets and basic reporting tools; familiarity with CRM systems (e.g., Salesforce)
REQ-020851
Additional Compensation and Benefits:
For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.
For roles outside of the U.S., information on benefits will be provided during the interview process.
Candidate Use of GenAI Tools:
We’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.
If you’re an engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment.
The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.
We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.
The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.
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The annual base pay range for this role is between: 60000 - 68000 USD
Publishes news, sports, puzzles and recipes
The New York Times Company publishes The New York Times, a daily newspaper and news site read around the world, plus subscription products such as The Athletic for sports, Wirecutter for product reviews, NYT Games, and NYT Cooking. Its 1971 publication of the Pentagon Papers, a secret government history of the Vietnam War, led to a landmark Supreme Court ruling for press freedom. Readers follow the news, play puzzles such as Wordle, and find recipes on its websites and apps. They pay for one product or a single subscription covering all of them, while advertising, Wirecutter's shopping referral fees, and the printed newspaper bring in the rest. The Times was first published in 1851, and the company is based in New York City.
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