Billing Coordinator

THE FIRM

As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us the designation as one of the "100 Best Companies to Work For" for 27 consecutive years. This honor, along with many others, highlights our commitment to innovation and professional development. At Alston & Bird LLP, our foundation is made of trust, reliability, and compassion.

JOB DESCRIPTION

Hiring Locations: Washington, D.C., New York City, Chicago, Charlotte, Raleigh, Dallas, Atlanta

This position may be performed remotely by qualified candidates who do not reside within commuting distance of one of our office locations.

Alston & Bird LLP is seeking an experienced Billing Coordinator with 2+ years of relevant experience to join our Finance team. This role is responsible for coordinating client invoicing and managing electronic billing across multiple client platforms, including handling complex adjustments to both PDF and electronic invoices.

The Billing Coordinator will interpret and respond to reporting and information requests from attorneys, legal administrative assistants, clients, and other stakeholders. The successful candidate will consistently deliver a high level of client service while ensuring compliance with firm policies and procedures.

This position requires regular communication with firm attorneys, client contacts, legal administrative assistants, and internal teams, both within and outside the firm, and works collaboratively with all members of the Finance department.

ESSENTIAL DUTIES

• Maintain comprehensive knowledge of assigned client, attorney, and matter portfolios.
• Ensure client and matter data is accurately established and updated in a timely manner in accordance with firm policies and procedures; collaborate with the Rates team to confirm correct rate setup.
• Revise prebills based on billing attorney instructions, post approved changes to the accounting system, and generate client invoices.
• Ensure all billing requests and instructions comply with firm policies, client guidelines, and ethical standards; audit final invoices prior to client distribution.
• Track and manage prebills to ensure timely review and processing.
• Post finalized invoices to the accounting system and ensure all supporting documentation is properly and timely stored in iManage.
• Manage complex, high-volume billing for assigned clients, attorneys, and/or practice groups.
• Configure, maintain, and manage electronic billing profiles for assigned e-billing vendors, including new matter setup, timekeeper and rate approvals, task and activity codes, client billing guidelines, and follow-up on accounts receivable and reduced or rejected invoices.
• Collaborate with Financial System Specialists to fulfill advanced reporting and analytical requests.
• Oversee all billing activities for assigned electronic billing clients, attorneys, and other complex matters.
• Monitor accounts receivable, unbilled time, and costs for assigned clients and matters to ensure timely billing and collection; proactively communicate with stakeholders to resolve issues or concerns.
• Consult with attorneys and legal administrative assistants to identify solutions and best practices for meeting client billing requirements, utilizing the full functionality of the firm’s billing systems.
• Effectively use reporting and inquiry tools within the firm’s billing systems, Microsoft Excel, and other reporting platforms to respond to information requests from clients, attorneys, and legal administrative assistants.
• Deliver a high level of professional customer service and maintain positive working relationships with internal and external contacts; engage in routine communication with attorneys, client contacts, legal administrative assistants, and others both within and outside the firm.
• Maintain strict confidentiality of all financial and client information encountered in the course of job responsibilities.
• Perform special projects and other duties as assigned.

SKILLS NEEDED TO BE SUCCESSFUL

• Strong analytical skills with exceptional attention to detail.
• Advanced electronic billing expertise across multiple client e-billing platforms, including BillBlast setup and maintenance.
• Proficiency with Aderant Expert legal billing systems.
• Advanced Microsoft Office skills, particularly Excel (e.g., VLOOKUPs, pivot tables, data analysis).
• Proven ability to resolve complex billing issues while adhering to firm policies and procedures.
• Excellent organizational skills with the ability to manage high-volume work, meet deadlines, and balance competing priorities in a fast-paced environment.
• Demonstrated commitment to delivering a high level of professional customer service to partners, legal administrative assistants, and administrative staff.
• Strong written and verbal communication skills, including the ability to interpret and clearly explain complex billing and technical information to diverse audiences.
• Ability to build and maintain positive working relationships within a team-oriented environment.
• Thorough understanding of firm and finance department policies, with the ability to identify issues and ensure compliance.
• Proven ability to maintain strict confidentiality of financial and client information.
• Ability to work effectively under pressure and collaborate with billing team members and finance management.

Why You’ll Love It Here

• A fast-paced, innovative environment where every day is exciting.
• A collaborative and diverse culture that values creativity and continuous improvement.
• Opportunities to engage with firm and the community at large.

EDUCATION & EXPERIENCE

• Bachelor’s degree highly preferred.
• 2+ years of previous experience in legal or professional services billing environment.
• Knowledge of Aderant Expert and Microsoft Excel.

The salary range for this position is $85,000 - $95,000 and represents the Firm's good faith minimum and maximum range for this role at this time of posting. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, and locations. This range is specific to our New York City, Chicago, and Washington, D.C. office and may not be applicable to other locations.

EQUAL EMPLOYMENT OPPORTUNITY

Alston & Bird LLP is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

This commitment applies to all aspects of employment, including recruitment, hiring, compensation, benefits, training, promotion, transfer, discipline, and termination.

Alston & Bird also provides reasonable accommodations to qualified applicants and employees with disabilities and to individuals who require an accommodation based on religion, pregnancy, childbirth, or related medical conditions, as required by applicable law. Applicants who need a reasonable accommodation during the application or hiring process may contact [email protected].

PRE-EMPLOYMENT SCREENING

Employment may be contingent upon the successful completion of applicable pre-employment screening, which may include professional references and a background screening, consistent with applicable law.

SEARCH FIRMS AND EMPLOYMENT AGENCIES

Alston & Bird does not accept unsolicited resumes or candidate referrals from recruiters, search firms, or employment agencies. Any resume or candidate information submitted without a prior written agreement with Alston & Bird will be considered unsolicited, and no fee will be paid if the candidate is hired.