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TSC

TSC

Global CX agency building customer journeys

Aviation Crew Chief

Full-Time
No salary listed
Mid
United States
In Person

OCONUS deployment required; travel or deployment may occur 50–75% of the time.

No H1B Sponsorship
US Citizenship, US Top Secret Clearance Required

About the job

Requirements
  • Expertise in airframe, powerplant, electrical, mechanical, and radio frequency systems troubleshooting.
  • Familiarity with Federal Aviation Administration, International Civil Aviation Organization, Department of Defense, and Defense Contract Management Agency maintenance and flight standards.
  • Proficiency with maintenance manuals, Technical Orders, and compliance procedures.
  • Experience with foreign object debris control, property management, and logistics of Government Furnished Equipment and Communications Security equipment.
  • Strong knowledge of aviation flight-line procedures and maintenance operations.
  • Experience with Air Vehicle Systems, subsystems, and Technical Manuals.
  • Ability to maintain aircraft system logs and configurations with the logistics team.
  • Ability to obtain Crew Chief Designation after training.
  • Proficiency in Microsoft Office for document, spreadsheet, and presentation creation.
  • Experience in technical writing and report preparation using Adobe.
  • Familiarity with digital logging of aviation maintenance according to commercial or military standards.
  • Strong Windows operating system knowledge and ability to train others in digital maintenance tools.
  • High School Diploma or GED plus at least 3 years of maintenance experience on a flight line or in unmanned aerial vehicle flight operations.
  • U.S. citizenship with an active Secret security clearance.
  • Expertise in Group 3–5 unmanned aerial vehicles and subsystems.
  • Proficiency with Aircraft Technical Manuals, including General Systems, Job Guides, and Fault Isolation.
  • Skill in electrical system installation, maintenance, and troubleshooting, including schematics and diagrams.
  • Knowledge of electrostatic discharge precautions and electrical safety measures.
  • Proficiency with electrical testing tools such as multimeters and oscilloscopes.
  • Capability to perform line- and site-level maintenance and repairs.
  • RQ-29 Long Endurance Aircraft Crew Chief Qualification.
  • AA Class 3 Medical Certification.
  • Aviation experience in overseas deployed environments.
  • Ability to work in austere locations and 12-hour outdoor shifts in temperatures exceeding 100°F.
  • Ability to lift overhead items and move up to 60 pounds.
  • Ability to walk at least 1 mile per day on flight lines and ramps.
  • Full visual acuity, including close, distance, color, depth perception, and focus.
  • Use of personal protective equipment for mechanical, audible, and chemical hazards.
  • Annual Federal Aviation Administration Class 3 flight physical.
  • Ability to pass medical and dental evaluations for deployment.
  • Compliance with MOD 17 medical and psychological standards under CENTCOM requirements, with final approval by the CENTCOM Surgeon.
Responsibilities
  • Oversee aircraft maintenance and flight-line operations at an overseas customer site.
  • Ensure compliance with flight, ground, training, and safety procedures.
  • Maintain accurate maintenance records, logbooks, and tool control.
  • Prepare technical reports and briefings for operations and engineering teams.
  • Manage Communications Security equipment, consumables, and maintenance tracking.
  • Track and account for critical parts, tools, and components.
  • Conduct Technical Inspections and sign off on completed work.
Desired Qualifications
  • Composite repair experience.
  • Federal Aviation Administration Airframe and Powerplant certification or equivalent.

About the company

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • TSC's July 2025 and January 2026 profiles still show active hiring and operations.
  • Partnerships like Zaion added AI callbots, strengthening automation offerings for 2026 prospects.
  • Foundever's August 2026 recapitalization extended maturities to 2030-2031, reducing near-term financial stress.

What critics are saying

  • Foundever cut nearly $900 million debt on August 17, 2026; balance-sheet pressure persists.
  • Laurent Uberti and Olivier Camino exited July 31, 2026, creating leadership uncertainty.
  • Foundever could fold TSC into broader delivery, erasing the TSC brand entirely.

What makes TSC unique

  • TSC combines CX strategy, design, and build for digital channels, not pure consulting.
  • The agency specializes in chatbots, social media, and self-service, matching digital-first brands.
  • Its Foundever parent gives access to global CX operations and enterprise accounts.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement